Slotimo Casino - El retiro del jugador ha sido retenido.

Hello Guru Team,

I registered with Slotimo.com and deposited and bet with Ezeewallet without bonus money. I won 2000 euros and after a few emails (documents for verification) my account was checked and the money of 2000 euros was paid out to my Ezeewalett. I deposited another 150 euros without a bonus and won 1000 euros, now after about 30 hours after I made the payout, the money of 1000 euros has been returned to my casino account. The support writes that there are problems with the bank would be ..

Now I have paid out 1000 euros again. This may be canceled again.

Please contact the casino as soon as possible to clarify what is going on.

THANKS!

Kind regards,

Tuscani090283

Hallo Guru Team,

Ich habe bei dem Slotimo.com mich regestriert und mit Ezeewallet ohne Bonusgelder eingezahlt und gewettet. Ich habe 2000 Euro gewonnen und nach einigen Emails ( Dokumente zur Prüfung ) war mein Konto geprüft und das Geld von 2000 Euro auf mein Ezeewalett ausgezahlt. Ich habe weitere 150 Euro ohne Bonus eingezahlt und 1000 Euro gewonnen, nun nach ca 30 Std. nach dem ich die Auszahlung getätigt habe, ist das Geld von 1000 Euro auf mein Casino Konto zurückgebracht ist..Der Support schreibt das es Problemen mit dem Bank wären..

Nun habe ich wieder 1000 Euro zur Auszahlung getigt..Dies wird womöglich wieder abgebrochen.

Bitte schnellstmöglich sich mit dem Casino Kontakt aufnehmen um zuklären was da los ist.

DANKE!

Mit freundlichen Grüssen,

Tuscani090283

Dear Tuscani090283,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your first withdrawal has been received successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

Casino transferred the money.

You can close the case.

thanks

Hallo,

Casino hat das Geld überwiesen.

Sie können den Fall schliesse.

Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tuscani090283, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru