Slottica Casino - El retiro del jugador ha sido retenido.

(The money is irrelevant just want to Just want to leave a warning for this casino), would get a free bonus but one of slottica's agents claimed in the chat that I registered with VPN connection which I really have NOT done I do not even have a VPN downloaded! They said that my IP address was in the US but it is not correct checked while I chatted with the agent on mittip.nu and I was as I said in Sweden but it did not matter how much I tried to prove it, so I dare not play at their casino and advises everyone against depositing money there.

(Pengarna är irrelevant vill bara Vill bara lämna en varning för detta casino), skulle få en gratis bonus men en av slotticas agenter påstod i chatten att jag registrerat mig med VPN anslutning vilket jag verkligen INTE har gjort jag har inte ens en VPN nedladdad! Dom sa att min IP adress var i USA men det stämmer inte kollade medans jag chattade med agenten på mittip.nu och jag var som sagt i Sverige men det spelade ingen roll hur mycket jag försökte bevisa det, så jag vågar inte spela på deras casino och avråder alla ifrån sätta in pengar där.

Dear Martin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please confirm that you have never used VPN (Virtual Private Network) to alter your location? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.