Snatch Casino - Retraso en el procesamiento del depósito del jugador.

I made a deposit this afternoon using SOFORT banking, and it's still not processed (6 hours later).

At all other casinos, this is managed within 5 minutes.

When I asked about it in chat, I only received these standard responses as though it was being operated by bots.

Habe heute Mittag mit SOFORTüberweisung eingezahlt und das wurde bis jetzt (6std danach) noch nicht bearbeitet.

Bei allen anderen Casinos ging das innerhalb von 5min.

Auf anfrage im Chat, kommen auch nur diese standartantworten als wenn da nur bots sitzen würden.

Dear zett,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear zett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.