Sol Casino - El jugador enfrenta un proceso de retiro retrasado.

I made 6 deposits and lost, finally made one of 700 and tried to make a withdrawal, had to send various documents even then the chat stated that the withdrawal can take up to 31 days which is an outrage

Fiz 6 depósitos e perdi,ppr último fiz um de 700 e tentei fazer a retirada,tive que mandar diversos documentos mesmo assim o chat falou que o saque pode demorar até 31 dias um absurdo

Dear Junior388,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Withdrawal pending for 4 days, but a period of 31 days to be processed is absurd, not to mention that I am at a loss at the casino and regardless I will no longer make deposits at the casino, Good casino and casino that pays and the faster the better it's him.

Saque pendente a 4 dias,porém um prazo de 31 dias para ser processado e um absurdo,sem falar que estou no prejuízo no cassino e independente não irei mais fazer depósitos no cassino,Cassino bom e cassino que paga e o quanto mais rápido for melhor e Ele.

I fully understand your frustration, Junior388. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

My withdrawal has been pending for 9 days, and from what I've seen all users go through this extra check which is something unnecessary, something dishonest, something done to make the player give up waiting and lose their money, I don't recommend this casino at all

Faz 9 dias meu saque pendente,e pelo que vi todos usuários passa por essa verificação extra que é algo desnecessário,algo desonesto algo feito para o jogador desistir de esperar e perder o dinheiro,Não recomendo nenhum pouco esse cassino

Thank you very much, Junior388, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Junior388 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sol Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Nice to meet you, Junior388! According to our system, your payment is under additional verification, according to paragraph 10.4 of the rules "The SOL Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential". You have nothing to worry about, this is standard procedure.

Best regards,

Sol Casino!

31 days to check 13 simple bets made on Live events?? Joke, simply a joke, while I was losing it was fine, all I had to do was win about 4 to 5 bets, you will put in bureaucracy when withdrawing the amount won (And I'm still at a loss at the Casino) but I'll never play there again

31 dias pra verificar 13 apostas simples feita em eventos Ao vivo?? Piada,simplesmente uma piada,enquanto eu tava perdendo tava bom,só foi eu ganhar umas 4 a 5 apostas vcs colocarão burocracia na hora de sacar o montante ganho ( E ainda estou no prejuízo no Cassino ) porém nunca mais jogo nele

Hello, Junior388! Dear player, this is the rule with which you agreed when registering on our website. Our administration has decided to conduct an additional check, please wait.

Best wishes,

Sol Casino!

31 days to verify 14 Simple bets made on live events, Dishonest verification that Casino Guru should put as an observation so that other players are warned of what could happen to them, But then they put a Perfect rating so they go through this discomfort, at least let them know that the casino has a 31-day dishonest review

31 dias pra verificar 14 apostas Simples feita em eventos ao vivo,Verificação desonestas que o Casino Guru deveria colocar como observação para que outros jogadores esteja avisado do que pode acontecer com ele,Mas aí coloca avaliação Perfeita aí passa por esse desconforto,pelo menos avisar que o cassino tem avaliação desonesta de 31 dias

Hello, dear player, this decision was made by our administration in accordance with the rules of the site, at the moment you can only wait for the end of the check.

Best regards,

Sol Casino!

Tic-Tac, Tic-Tac, Tic-Tac 22 days ago today the deadline is running out, you must be a Casino Guru sponsor to have such a good rating on the page while being so bad #pior_cassino_on-line

Tic-Tac,Tic-Tac,Tic-Tac hj faz 22 dias o prazo tá acabando,Vocês devem ser patrocinadoras do Casino Guru para ter uma Nota tão Boa na página sendo tão Ruins #pior_cassino_on-line

Hello, Junior388! Dear player, your payout was sent for verification on 09.10, the verification will last up to 31 calendar days. You have nothing to worry about, please wait.

Best regards,

Sol Casino!

O7/10 at 17:52

On 11/08 your deadline runs out, 31 days to check 14 simple sports bets, you are a joke regardless of the end of the contest for me you are an extremely bad casino, I have prints of all the bets I made

O7/10 as 17:52

Dia 08/11 o prazo de vocês esgota,31 dias pra verificar 14 apostas esportivas simples,vocês são uma piada independente do fim do contesto pra mim vocês são um cassino extremamente Ruim,tenho prints de todas as apostas que fiz

Hello, dear player! The additional check is over. Your payment has been approved, the funds should arrive to your account soon. Thank you for your patience.

Best regards,

Sol Casino!

Thank you very much for the update.

Dear Junior388, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Junior388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of Junior388. We received the following message:

The Amount in Question was paid, however I do not recommend the casino for the delay of 28 days, I consider it unfair

Dear Junior388,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter