Spin Samba Casino - La identidad del jugador ha sido comprometida.

The following has happened to me: someone created an account in my name and with my card they made charges of € 100

I was contacted as soon as I received the email with the spinsamba account

And they don't even deign to answer me

They allowed the income to be made without any type of security or in compliance with the laws since I have a code for each income and they allowed all income without that code and worst of all, it is stated above that they do not even answer my emails and lost the money

Me a ocurrido lo siguiente alguien creo una cuenta en mi nombre y con mi tarjeta hicieron cargos de 100€

Me e puesto en contacto nada más recibir el email con la cuenta de spinsamba

Y no se dignan ni a contestarme

Dejaron que se hicieran los ingresos sin ningún tipo de seguridad ni cumplimiendo las leyes ya que tengo puesto para que manden un código en cada ingreso y permitieron todos los ingresos sin ese código y lo peor de todo es lo señalado anteriormente que ni siquiera contestan mis email y e perdido el dinero

Dear Ruben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you lost your card in the past or let anyone else to use it previously? Do I understand it correctly that you have received an authorization code for the transaction? Have you blocked your bank card straight away after that? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ruben,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.