Spinanga Casino - El retiro del jugador se retrasa sin progreso.

Good morning. I have made a withdrawal request at Spinanga (the winnings come from sports betting and not from the casino - I'm not sure if this is relevant) 10 days ago and while it is supposed to be completed within 1-3 days, mine has not only not been completed, but it has not even advanced to the next processing stage. The unacceptable part is that they never responded to the emails I sent, and the customer service always gives me a copy-paste response saying it will be completed as soon as possible and to be patient. I should note that I have not verified my account because I am told that it is not necessary and therefore it does not give me the option to upload documents. I just mention this because I do not know if it affects anything.

Καλημέρα. Έχω κάνει ένα αίτημα ανάληψης στην Spinanga (τα κέρδη προέρχονται από στοιχήματα αθλητικών παιχνιδιών και όχι από casino - δεν ξέρω αν έχει σημασία) εδώ και 10 μερες και ενώ υποτίθεται ότι αυτές ολοκληρώνονται εντός 1-3 ημερών, η δική μου όχι μόνο δεν έχει ολοκληρωθεί, αλλά δεν έχει προχωρήσει καν στο επόμενο στάδιο επεξεργασίας. Το δε απαράδεκτο επίσης είναι ότι στα mail που έστειλα δεν απάντησαν ποτέ, ενώ και η εξυπηρέτηση πελατών μου δίνει πάντα μια copy-paste απάντηση που λέει θα ολοκληρωθεί το συντομότερο δυνατόν και να κάνω υπομονή. Να σημειωθεί ότι δεν έχω κάνει επαλήθευση λογαριασμού γιατί μου λέει ότι δεν χρειάζεται και ως εκ τούτου δεν μου δίνει την επιλογή να ανεβάσω εγγραφα. Απλώς το αναφέρω γιατί δεν ξέρω αν επηρεάζει κάπου.

Dear gadalf35,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

As you might know, our Complaints Resolution Center Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.

• Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good evening and thank you for your prompt response!the withdrawal completed a while ago so the problem is solved!!Thanks again

Καλησπέρα και ευχαριστώ για την άμεση ανταπόκριση σας!η ανάληψη ολοκληρώθηκε πριν λίγο οπότε το πρόβλημα λύθηκε!!Και πάλι ευχαριστώ

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gadalf35, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru