Spinrollz Casino - El retiro del jugador se retrasa.

Hey, I have a problem with the payout! I have been waiting for 1 week and the

Casino keeps putting me off. I won 5000€ and payouts,

500€ can be collected per day.

Now here comes the thing, you can only have 3 withdrawals in progress before you can withdraw the next amount,

Some of the 3 payouts must have been made. The amount varies per level for payouts. In any case, they are having a hard time with the payouts.

Hey, ich habe ein Problem mit der Auszahlung! Warte schon 1 Woche und das

Casino vertröstet ein immer wieder. Ich habe 5000€ gewonnen und Auszahlungen,

können am Tag 500€ abgeholt werden.

Jetzt kommts, man darf auch nur 3 Auszahlungen am laufen haben, bevor man sich den nächsten Betrag abheben kann,

muss was von den 3 Auszahlungen getätigt sein. Der Betrag variiert pro Level , für Auszahlungen. Auf jeden Fall tun die sich schwer mit den Auszahlungen.

Dear Sina42283,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Yes, it's okay. Thank you very much 🥰

Ja ist okay. Vielen lieben Dank 🥰

Hi Sina42283,

Thank you for your response. I’ll check back with you at the end of the following week to see if there are any updates on your withdrawal. In the meantime, please keep me informed of any new developments, such as communication from the casino or any changes to your withdrawal status.

I appreciate your patience, and I hope the issue gets resolved soon.

Ladies and Gentlemen

Unfortunately, the casino has nothing yet

paid out. Best regards S. M*****

Sehr geehrte Damen und Herren,

leider hat das Casino, bis jetzt noch nix

ausgezahlt. Viele Grüße S. M*****

Thank you very much, Sina42283, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Sina42283,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Spinrollz Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Sina42283 can expect his withdrawal to be processed?

Hi Martin, the 3 payouts of 500€ are still being processed and

1000€ on the casino account…. There are still

2500€ that I'm waiting for. I'm excited 🤩

Hi Martin, es sind immer noch die 3 Auszahlungen von 500€ in Bearbeitung und

1000€ auf das Casinokonto…. Es sind noch

2500€ auf die ich warte. Ich bin gespannt 🤩

Hi, the casino has now paid out €500 once and simply cancelled two withdrawals. This would have been a problem with the payout, which can't be the case. This is often the case so that people can continue playing with the money. That's really not right.

Hi, jetzt hat das Casino 1 mal 500€ ausgezahlt und einfach 2 Abhebungen storniert, wäre ein Problem bei der Auszahlung gewesen, was garnicht sein kann. Ist ja öfter das Thema, damit man mit dem Geld weiter spielt. Das ist echt nicht in Ordnung.

Thank you very much for the update Sina42283. Has the casino provided you with a reason why the withdrawals were cancelled? Also, is it possible for you to request a withdrawal again?

Dear Sina42283,

We would like to inform you that we are looking into your request. We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

Spinrollz Casino Team

Yes, Martin, that's it, indeed, to request a payout again. If it continues like this, I'll have an amount of 2500 in 5 months🤷‍♀️☹️

Ja, Martin das ist es in der Tat wieder eine Auszahlung zu beantragen. Wenn das so weiter läuft hab ich dann in 5 Monaten einen Betrag von 2500🤷‍♀️☹️

Spinrollz simply claims that my withdrawal method does not work,

but it has already worked twice...

Spinrollz behauptet einfach, meine Auszahlungs Art würde nicht funktionieren,

aber es hat ja schon 2 mal funktioniert…

Oh a second payout has come,

even after 3 days…. Let’s see if the 2

last with 500€, so a total of 1000€

also be paid out….

I'm excited 😬

Oh eine zweite Auszahlung ist gekommen,

sogar nach 3 Tagen…. Schauen wir ob die 2

letzten mit 500€ , also insgesamt 1000€

auch noch ausgezahlt werden….

Ich bin gespannt 😬

Hello Sina42283,

I am happy to hear things are moving in the right direction. I will leave this complaint open until the last payments are processed. Please keep us updated on any new developments.

Hello dear Martin and Spinrollz,

So with such a quick payout of

Spinrollz, I didn't expect that.

All payouts have been completed 👍 many thanks to Casino Guru🤩

Martin, all the best to you, thank you for your active support, it's good that you exist 🥰

Hallo lieber Martin und Spinrollz,

also mit so einer schnellen Auszahlung von

Spinrollz, habe ich nicht gerechnet.

Es sind alle Auszahlungen abgeschlossen 👍 vielen lieben Dank an Casino Guru🤩

Martin, dir alles Liebe und Gute, Dankeschön für die tatkräftige Unterstützung, gut das es euch gibt 🥰

Dear Sina42283,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Spinrollz Casino for their help with resolving the matter. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru