The Clubhouse Casino - El retiro del jugador se ha retrasado.

Hi there,

I have the same problem as the user Marcel.

Allegedly there are no payouts yet. My account is verified. The casino doesn't answer either.

Hallo,

ich habe das selbe Problem wie der User Marcel.

Angeblich gibt es noch keine Auszahlungen. Mein Konto ist verifiziert. Das Casino antwortet auch nicht.

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello the problem is that you can't apply for any. Look at Marcel's problem on your side (it's the only other problem), apparently the user has now been able to apply for one. However, the support told me that there was no payout function yet

Hallo das Problem ist das man gar keine beantragen kann. Sehen sie sich das Problem von Marcel auf Ihrer Seite an (es ist das einzige andere Problem) anscheinend konnte der User nun eine beantragen. Mir sagte der Support jedoch das noch keine Auszahlungfunktion bestehen würde

I used the welcome bonus and the support also confirmed that it was successfully implemented. The KYC procedure has already been completed. I just can't request a payout

Ich habe den Willkommemsbonus genutzt und der Support hat mir auch bestätigt dass diese erfolgreich umgesetzt wurde. Das KYC Verfahren ist bereits abgeschlossen. Ich kann eben keine Auszahlung beantragen

Thank you very much, Alexander, for your replies. If the complaint that you are referring to is the following one https://casino.guru/the-clubhouse-casino-player-s-struggling-to-withdraw it is very close to be resolved.

I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

The function was now available. I'm curious how long it will take.

Thank you in any case!

Mittlerweile war die Funktion verfügbar. Bin ich mal gespannt wie lange das ganze dauern wird.

Vielen Dank auf jeden Fall!

Hello Alexander!

I will be taking care of your complaint from now on. I would like to invite representatives of The Clubhouse Casino into this complaint in order to help us resolve the withdrawal issue.

Dear Casino Guru Team,

meanwhile the problem has changed. The casino management decided to close my account for good. Without giving any further reasons.

This morning (October 8th. I received an email that I should submit other documents) to speed up my payment.

I have a total of € 7,100 to pay out.

Other documents have been requested from me, all of which I have submitted. I am really worried about not receiving my money under these conditions. I have not violated the bonus conditions or anything like that. I was simply not told any reasons and whether I would even receive the payouts.

Liebes Casino Guru Team,

mittlerweile hat sich das Problem verändert. Das Casino Management hat entschieden meinen Account zu schließen und zwar endgültig. Ohne Angaben von weiteren Gründen.

Heute morgen (08.10. Erhielt ich noch eine Email, dass ich noch andere Unterlagen einreichen soll) um meine Auszahlung zu beschleunigen.

Ich habe insgesamt 7.100 € zur Auszahlung stehen.

Man hat weitere Unterlagen von mir angefordert, welche ich alle eingereicht habe. Ich habe wirklich Sorgen unter dieser Bedingungen mein Geld nicht zu erhalten. Ich habe nicht gegen die Bonusbedingen oder ähnliches verstoßen. Man sagte mir einfach keine Gründe und ob ich die Auszahlungen überhaupt erhalten werde.

Please also adjust the amount in dispute to € 7,100.

I loved playing in the DAMA NV group and never had any problems and now I have something like that.

Bitte passen Sie auch den Streitwert auf 7.100€ an.

Ich habe so gerne bei der DAMA NV Gruppe mal gespielt und hatte nie Probleme und jetzt sowas.

I have a new UPDATE:

I will keep you informed if the money arrives.

Ich habe eine neues UPDATE:

Ich werde Sie auf dem laufenden halten, ob das Geld ankommt.

€ 4,000 have already been received today, only € 3,100 are missing

4.000 € sind heute bereits eingegangen, fehlen nur noch 3.100 €

Hello Alexander!

Do I understand correctly, that the casino decided to close your account but pay out your winnings at the same time?

The disputed amount was changed to €7 100.

Please let us know, when you'll receive your final installment from the casino.

Yes exactly, the account has been closed.

Allegedly everything was paid off. But I only received € 4,000.

There are still € 3,100 outstanding.

Ja genau, das Konto wurde geschlossen.

Angeblich wurde alles ausgezahlt. Ich habe aber nur 4.000 € erhalten.

Es stehen noch 3.100 € aus.

Hello Alexander!

I would like to suggest that we wait for the second payment to arrive for a few more days. I will set the timer for 7 days, in this time you can inform us once you will receive it.

Okey, I received everything. The case can be closed as solved.

Okey, ich habe alles erhalten. Der Fall kann als gelöst geschlossen werden.

Hello Alexander!

I am glad to see the great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.