TikiTaka Casino - El retiro del jugador se retrasa.

I requested a withdrawal 6 days ago, and it hasn't even been approved yet. I contacted their customer service; initially, they told me it would take 3 business days. After the 3 business days passed, they said it would be resolved as soon as possible. I don't expect to receive the money; it seems to be a scam. I just hope no one else falls for it.

Εχω ζητήσει ανάληψη εδώ και 6 μέρες και δεν έχει καν εγκριθεί .. επικοινώνησα με την εξυπηρέτηση πελατών τους στην αρχη μου ελεγαν για 3 εργασιμες και μετα τις 3 εργασιμες μου λένε ότι θα επιλυθεί το συντομότερο δυνατό.. δεν περιμένω να πάρω τα χρήματα φαινετε ότι είναι απάτη. Αλλά μην την πατήσουν και άλλοι...

Dear nanspi94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear nanspi94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.