Vulkan Vegas Casino - El jugador desea cerrar su cuenta de casino.

Unfortunately, strangely enough, I can't deactivate my account.

I'm supposed to upload papers/documents to have my account blocked/deleted.

After repeated attempts to have the account closed and deleted, each time the option of a pause was pointed out and this was then also enforced, I only want my account to be deleted.

The support does not react at all and unfortunately nothing is possible in the chat either.

What else can I try?

I find it unreasonable to ask for documents when someone wants to delete their account.

LG

Leider kann ich seltsamerweise mein Konto nicht deaktivieren.

Ich sollt Unterlagen bzw. Dokumente hochladen, damit mein Konto gesperrt/gelöscht wird.

Nach mehrmaligen Versuchen, dass Konto schließen und löschen zu lassen, wurde jedes Mal auf die Option einer Pause hingewiesen und diese wurde dann auch durchgesetzt, dabei will ich nur, dass mein Konto gelöscht wird.

Der Support reagiert darauf gar nicht und im Chat ist leider auch nichts möglich.

Was kann ich sonst noch versuchen?

Ich finde es eine Zumutung Dokumente zu verlangen, wenn jemand sein Konto löschen will.

LG

Dear SinSin,

Thank you for contacting us. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Vulkan Vegas Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@vulkanvegas.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Hello,

I'll try again later via email and hope it works.

The reason has been given several times.

LG.

Hallo,

Ich werde es später noch einmal versuchen über Mail und hoffe, dass es klappt.

Der Grund wurde mehrmals angegeben.

LG.

Dear SinSin

We'd like to confirm the account has now a limited access (break time activated)

We are kindly asking you to upload at least one document that could prove your identity (ID card) in order to proceed with the permanent account closure.

Kind regards

Hello,

The email has been created and sent.

I put you in the CC and hope for a quick clarification.

LG.

Hallo,

Die Email wurde erstellt und abgeschickt.

Ich habe euch ins CC gesetzt und hoffe auf eine schnelle Klärung.

LG.

Hello SinSin

We can see your request. As previously stated - your account now is inaccessible, you are not able to log in/make payments/play.

But we are kindly asking you to upload at least one document that could prove your identity (ID card) in order to proceed with the permanent account closure.

Regards

Good day,

I have already done that.

The request is being processed was communicated to by e-mail.

The break was the only way to stop and close.

I just don't want it anymore.

Thanks for the support.

LG.

Guten Tag,

Das habe ich bereits gemacht.

Die Anfrage wird bearbeitet wurde mit per Mail mitgeteilt.

Die Pause, war die einzige Möglichkeit, damit aufzuhören und zu schließen.

Ich will es einfach nicht mehr.

Danke für den Support.

LG.

Thank you very much, SinSin, that you included me in the copy of the email.

Dear Vulkan Vegas Casino,

I can see two screenshots of the player's ID attached to the email. Is that satisfactory or is anything else needed from the player, please?

Hello,

Happy to inform, the account was successfully blocked this morning.

Regards

Thank you for the quick help.

LG

Vielen Dank für die schnelle Hilfe.

LG

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, SinSin, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru