Vulkan Vegas Casino - El jugador desea cerrar su cuenta de casino.

Vulkan Vegas is not blocking my account.

I asked the support in the casino and the support by email to block my account.

I want to stop gambling altogether.

A blocking should happen immediately upon request of the player.

Vulkan Vegas sperrt mein Konto nicht.

Ich habe den Support im Casino und den Support per Mail dazu aufgefordert mein Konto zu sperren.

mich möchte Gänzlich mit dem Glücksspiel aufhören.

Eine Sperrung sollte nach Anfrage des Spielers sofort passieren.

Dear Krugmann,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"31 PERSONAL LIMITS AND SELF-EXCLUSION

31.1. To assist you in gambling responsibly, we have limits on account activity that you can set in the "Responsible Gambling" section of your profile or by contacting Live Support.

31.2. After you deactivate your account, you will not be able to log in, open a new account or withdraw money."

I would recommend sending an email including all the relevant information to support@vulkanvegas.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Please send it to support@vulkanvegas.com and CC me in that email. My email address is petronela.k@casino.guru. Thank you very much.

Perfect. Please keep me informed about any further development.

Dear Krugmann

Please be informed that your account was permanently blocked.

Kind regards

Thank you 🙏 The case can be closed.

Vielen Dank 🙏 Der Fall kann geschlossen werden.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Krugmann, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: I can suggest blocking the number on your phone. Wishing you safe and happy holiday season.