Vulkan Vegas Casino - El jugador ha experimentado fallas técnicas.

In the casino, it didn't matter which slot I played, whatever it was, each and every one of them got stuck, I did everything necessary to prevent that from happening, I restarted my phone, changed the device browser, but that failure and error was still present in many slots, It is a very suspicious way that they are already taking all your money and if they give you bonuses or free spins these do not give anything, it all started when I suspiciously made my first deposit, everything changed, it is clear that when their algorithm detects that you are making a deposit already begins to steal your money.

En el casino no importaba que slot jugara, sea cual fuera, todos y cada uno se trababa hice todo lo necesario para que eso no pasara, reinicie mi movil, cambie de navegador de dispositivo, pero esa falla y error seguia presente en muchos slots, es una manera muy sospechosa de que ya te van quitando todo tu dinero y si te dan bonus o free spins estos no dan nada, todo comenzo cuando sospechosamente hice mi primer deposito, todo cambio, es claro que ya cuando su atgoritmo detecta que haces un deposito ya te empieza a robar tu dinero.

Dear zapato909z,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Yes, I have screenshots of a few games because just when I went to complain to the casino, it kicked me off the page and doesn't let me enter the other games that just kept getting stuck, I already contacted you via email sending more evidence

Si, tengo capturas de pantalla de pocos juegos porque Justo que fui a quejarme con el casino me botaba de la página y no me deja entrar a los demás juegos que igual solo se trababan, ya me contacté mediante su correo mandando más pruebas

Thank you, zapato909z, for your email and reply. Unfortunately, I haven't found any supporting evidence in your email that would suggest technical problems related to your play. Could you please elaborate?

Unfortunately, if you want videos of how he was, he had complexes about what he was getting stuck in, I don't have them because how was I going to know that those games would start doing that, the only thing I can give you is the high history that I already sent of the losses due to that error.

It is all that I can send or demonstrate in this regard. If you are looking for images of the game that show the failure or videos of it, I do not have them. Excuse me if I don't take them or I have them since who would say that I have to take those tests because those games are going to fail when I don't know

Lamentablemente si quiere videos de cómo está tenía complejos de que se traba, no los tengo porque como iba saber que esos juegos empezarían hacer eso, lo único que puedo darle es el alto historial que ya mande de las pérdidas por ese error.

es todo lo que puedo mandar o evidenciar al respecto si busca imágenes del juego que muestre la falla o videos del mismo no los tengo. Disculpe si no las tome o las tengo ya que quién diría que tengo que tomar esas pruebas porque esos juegos van a fallar cuando no lo sé

Dear zapato909z

Sorry you faced trouble during the gameplay.

Please let us know the name of the game (-s), game provider, and whether you've reported this to support.

Best regards

I understand, zapato909z, that one doesn't record their entire play. However, if you experience any kind of technical difficulties, please stop playing immediately and contact Customer Support straightaway. Could you please provide all the requested information and advise if you contacted the casino directly regarding this issue?

I apologize before for the way in which I addressed the customer support assistance but I was very angry since they never gave me a clear and logical answer according to why the error of the slots and these get stuck, I only justify that they are honest and licensed.

At no time did he mention to me that if there was an error or experiment one would do something about it, he only maintained that it is a game of chance and that it is a fun site.

It seems very bad to me that he never gave me a direct answer as to whether or not I could experience this error and obstacles in the slots

Me disculpo antes por la forma en la que me dirigí con la asistencia de soporte al cliente pero estaba muy enojado ya que jamás me dio una respuesta clara y lógica de acuerdo a porque el error de los slots y estos se traben, solo justifico que son honestos y tienen licencia.

en Ningún momento me mencionó que si hubiera un error o experimento uno hiciera algo al respecto solo sostuvo que es un juego de azar y que es un sitio de diversión.

me parece muy mal que jamás me diera una respuesta directa de si o no podría experimentar este error y trabas en los slots

4 days have passed and casino guru and vulkan vegas have solved something for me, what a total disappointment 😡

Han pasado 4 días y casino gurú y vulkan vegas me han resuelto algo, que decepción total 😡

Please let us know the name of the game (-s), game provider, and whether you've reported this to support. Thank you very much in advance.

PS: We try to address all complaints in a timely manner and each party has 7 days to reply.

What happened now I get this message and it won't let me access my account 😡

Qué pasó ahora ya me sale este mensaje y no me deja acceder a mi cuenta 😡

I'm sorry, zapato909z, but you haven't answered any of my previous questions.

Please let us know the name of the game (-s), game provider, and whether you've reported this issue to support. Thank you very much in advance.

Petronela invited her to read and see the last message I sent her before this one that she is reading now, they won't let me access my account if you would be so kind as to review the last reply I sent you, you will see and understand why I could not answer your question that makes me. Good day.

Petronela la invitó a leer y ver el último mensaje que le mande antes de este mismo que lee ahora, no me dejan acceder a mi cuenta si fuera tan amable de revisar la última respuesta que le mande verá y entenderá porque no he podido responder su pregunta que me hace. Buen día.

Reading my complaint very purposefully, I notice that I am asked "the name and provider of the game that is experiencing my problem"

If I could remember the games why was it more than 1

I would mention them, as I said, I invite you to read very carefully my answers that I send you and you will be able to see that if I answer your questions that you ask me.

Another thing, she asks me if I report this to support, in one of my previous answers I sent proof that yes, I reported this to support and they did not know how to give me a clear and exact answer, they never mentioned a solution, SO PETRONELA I CORDIALLY INVITE YOU TO READ VERY CAREFULLY EACH AND ONE OF MY ANSWERS THAT I SEND YOU AND YOU WILL BE ABLE TO VERIFY THAT I HAVE ANSWERED YOUR QUESTIONS LONG BEFORE YOU ASKED THEM.

Leyendo muy determinadamente mi queja, note que me pregunto "el nombre y provedor del juego que experimente mi problema"

Si pudiera acordarme de los juegos porque fue mas de 1

Los mencionaria, como dije la invito a leer muy atentamente mis respuestas que le mando y podra ver que si respondo sus preguntas que me hace.

Otra cosa, me pregunta que si informe esto a soporte, en una de mis anteriores respuestas mande prueba de que si, comunique esto a soporte y no me supieron dar una respuesta clara y exacta, jamas menciono una solucion, ASI QUE PETRONELA LA INVITO CORDIALMENTE A LEER MUY ATENTAMENTE CADA Y UNA DE MIS RESPUESTAS QUE LE MANDO Y PODRA CORROBORAR QUE SI HE RESPONDIDO SUS PREGUNTAS MUCHO ANTES DE QUE ME LAS HICIERA.

Hello,

We've checked with the support, looks like there was no ticket raised regarding this issue.

Dear zapato909z, please kindly turn to live support, provide all the information regarding the issue. They will raise a ticket to a game provider, thus the investigation will be launched.

Thank you in advance!

Kind regards

Yes, I went to support and I wanted to raise a ticket but look what happened and for your information, support never mentioned that I could raise a ticket to start an investigation

so don't come out with your answers out of your sleeve because what you think I didn't do I already did and they don't give me any solution about it

Si me dirigí a soporte y si quise levantar un ticket pero mire lo que ocurrió y para su información jamás soporte me menciono que podía levantar un ticket para iniciar una investigación

así que no salga con sus respuestas sacadas de la manga porque lo que usted piensa que no hice ya lo hice y no me dan ninguna solución al respecto

Dear zapato909z,

The only screenshot suggesting that you turned to Live chat is the following one and the conversation is about the casino license:

Moreover, I asked you about the exact time of the incident and relevant communication in my very first post from the 18th of December. Your account was blocked later (27.12.2022). Therefore, I assume that you collected all the important information and details regarding your issue beforehand.

Please understand that we can't proceed with a further investigation if we do not have any further information from you regarding the name of the game and the exact time of the incident when you experienced the technical issues.

Dear zapato909z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.