Vulkan Vegas Casino - El jugador se queja de que no recibió un bono gratis.

I don't get 50 free spins, the live support night 5 hours said to me

Ich bekomme keine 50 Freispiele, sagte der live Support Nacht 5 std zu mir

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Have you tried to contact casino regarding this issue? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Additional comments from the player:

"Yes, because the support is tough"

Additional comments from the player:

"Ja denn der Support ist mühl"

Do I understand it correctly that you’ve communicated possibility to receive free spins with casino? Can I consider this issue to be resolved?

Dear Markus,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.