Vulkan Vegas Casino - El jugador tiene dificultades para completar la verificación de la cuenta.

Hello, I deposited € 400 (without bonus) at Vulkan Vegas and won € 600. However, the winnings cannot be paid out because I have to confirm my email address and I do not receive a link for this purpose. I have already requested this link several times. I have already contacted the chat several times, allegedly something was sent every time, but it never arrived. I receive promotional mails and deposit mails. I checked the e-mail address provided repeatedly, it is the correct address. I hope you can help me.

Hallo.Ich habe bei Vulkan Vegas 400 € eingezahlt (ohne Bonus) und 600 € gewonnen. Allerdings kann der Gewinn nicht ausgezahlt werden, da ich meine E-Mail Adresse bestätigen muss und hierzu keinen Link gesendet bekomme. Diesen Link habe ich bereits mehrfach angefordert. Ich habe mich schon mehrfach an den Chat gewendet angeblich wurde jedesmal was geschickt was aber nie ankam.Ich erhalte werbe mails sowie einzahlungs mails. Ich habe die angegebene E-Mail Adresse wiederholt kontrolliert, es handelt sich um die richtige Adresse. Ich hoffe Sie können mir helfen.

Dear karsten87,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours in the past. It seems that the casino is experiencing some technical problem related to players from Germany and email address verification.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?

I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have contacted the casino and asked that I can provide a new email. I have now sent everything there, it should take a few days. How can you have the email checked manually. The verification is also complete.

Ich habe mit dem Casino Kontakt aufgenommen und Gebeten das ich eine neue Mail angeben kann . Ich habe jetzt alles dort hin gesendet es soll wohl ein paar Tage in Anspruch nehmen . Wie kann man den email manuell prüfen lassen. Die Verifizierung ist auch abgeschlossen.

I was able to confirm my email now waiting for the payment. I will let you know when the money is there.

Ich konnte meine email jetzt bestätigen warte noch auf die Auszahlung. Ich gebe Bescheid wenn das Geld da ist.

Thank you very much, karsten87, for the update. I will be waiting for more good news patiently.

Hello, thank you very much, I'll let you know if everything went well.

Hallo, vielen Dank ich gebe Bescheid wenn alles geklappt hat.

Hello Petronela, unfortunately nothing is moving with the payout. It is still there being edited. Payout was made on 3/3. I chat is just written I should wait. It can't be normal for you to wait so long.

best regards

Hallo Petronela, leider bewegt sich nichts bei der Auszahlung. Es steht immer noch da wird bearbeitet. Auszahlung wurde am 3.3 getätigt. Ich Chat wird nur geschrieben Ich soll warten. Das kann dich nicht normal sein das man so lange wartet .

Liebe Grüße

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I fully understand your frustration, karsten87. I will set the timer for additional 6 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello, thank you very much for the answer.

Lg Karsten

Hallo, vielen dank für die Antwort.

Lg Karsten

Hello, it worked, the money is there. I played again and deposited 1100 euros and won 1300 now I'm waiting for this to be paid out. I will let you know again if it works.

Hallo, es hat geklappt das Geld ist da. Ich habe nochmal gespielt und habe 1100 Euro eingezahlt und 1300 gewonnen jetzt warte ich das dies auch ausgezahlt wird. Ich gebe wieder Bescheid ob es auch klappt.

Perfect karsten87. Thank you very much for the update. I will be waiting for more good news patiently.

Thank you

Danke

Hello, everything worked out is money. Lg Karsten

Hallo , es hat alles geklappt Geld ist. Lg Karsten

Thank you very much, karsten87, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Hello, problem is solved.

Lg Karsten

Hallo, Problem ist gelöst.

Lg Karsten

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, karsten87, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru