Vulkan Vegas Casino - El jugador tiene dificultades para completar la verificación de la cuenta.

I already sent all the necessary documents for the KYC verification and I already requested my withdrawal, but they never solve it and they just keep making excuses.

Já mandei todos os documentos necessários para a verificação KYC e já solicitei meu saque, mas nunca resolvem e só ficam dando desculpas.

Dear edservidor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent all the documents. I want my account verified so I can withdraw.

Mandei todos os documentos. Quero minha conta verificada pra poder sacar.

Do you guys from Guri casino have a way to activate Vulkan Vegas? Help me!

Vocês do casino Guri tem como acionar o Vulkan Vegas? Me ajudem!

Unfortunately this Vulkan Vegas Casino is how people here in Brazil speak. Money goes in but never goes out. Yesterday I had 16 thousand waiting for verification, I complained here, I complained in their chat, I complained about everything that was useful. They didn't check. This is their tactic. Then I was induced to play saying that I had to bet a percentage to withdraw, so I ended up losing and having nothing. It was only my balance zero that they verified the account. They checked because I no longer had a balance to withdraw. Illegal practice, which should be banned this casino in Brazil. I'll call Brivio.

Infelizmente esse Casino Vulkan Vegas é como o pessoal aqui no Brasil fala. O dinheiro entra mas não sai de jeito nenhum. Eu mesmo ontem tava com 16 mil esperando a verificação, reclamei aqui, reclamei no chat deles, reclamei de tudo que foi jeito. Não verificaram. Isso já é tática deles. Aí fui induzido a jogar dizendo que tinha que pra sacar tinha que apostar um percentual, aí acabei perdendo e ficando com nada. Só foi meu saldo zerar que eles verificaram a conta. Verificaram porque eu já não tinha saldo pra sacar. Prática ilegal,que deveria ser banido este casino no Brasil. Vou acionar a Brivio.

I will do everything to stop this casino from operating here. I'll go to the last consequences, even if I don't get my money anymore. But I'll start by tracking the companies here that process the payments and send them to this disgraceful casino.

Farei de tudo para que esse cassino pare de operar aqui. Vou até as últimas consequências, nem que eu não receba mais meu dinheiro. Mas vou começar rastreando as empresas daqui que processam os pagamentos e mandam pra esse cassino vergonhoso.

Dear sir,

May we ask you if you experience a gambling problem?

Can you also ask if you did provide a wrong utility bill to complete the verification?

Did anyone push you to continue playing?

Thank you!

You are a bunch of crooks!

Vocês são um bando de vigaristas!

They do not allow withdrawals at all. Do not put money in this Casino. If you put it on, you can't take it off. Alert everyone!

Não permitem de jeito nenhum o saque. Não botem dinheiro nesse Casino. Se colocar vocês não conseguem tirar. Alerta pra todos!

In addition to acting in bad faith, they are affectionate and disrespectful to people. Do not put money in this casino. I'm already taking my measures, but I warn everyone not to put it on!

Além de agirem de má fé, são afeontosos e desrespeitosos com as pessoas. Não coloquem dinheiro nesse cassino. Já estou tomando minhas providências, mas alerto a todos não coloquem!

You who feel aggrieved, seek the justice of your country. Sue the Brivio company that also responded. Don't be silent.

Vocês que se sentem lesados, procurem a Justiça do País de Vocês. Processem a empresa Brivio que também respodnera. Não fiquem calados.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.