Vulkan Vegas Casino - El retiro del jugador se ha retrasado.

I have a balance of 397 euros in my player account. I would like to have 300 euros paid out to me. He is rejected but doesn't know why. Have all the documents required that were requested. Unfortunately I don't have an email address from Vulkan Casino to write why I don't get a payout. I ask you to help me.

Kind regards, Karlheinz P ***

Ich habe auf meinem Spielerkonto ein Guthaben von 397 Euro. Möchte mir davon 300 Euro auszahlen lassen. Er wird abgelehnt weiß aber nicht warum. Habe alle benötigten Unterlagen eingestellt die verlangt wurden. Habe leider keine E-Mail-Adresse von Vulkan Casino um denen zu schreiben warum ich keine Auszahlung bekomme. Ich bitte Sie mir zu helfen.

Mit freundlichen Grüßen Karlheinz P***

Dear Karlheinz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Player,

In order to complete the KYC check please kindly provide us with the screenshot of the transaction via Sofort in favor of VulkanVegas as well as a selfie with your ID. You've been informed by our support by e-mail re the missing documents.

Thank you for cooperation!

Best regards,

Alexander

Hello! I scanned all of the required documents for you and still received no payment. It's a cheek not to get my money. To this day, I have not received a response to the email I sent you. You can't deal with customers like that. I will put my lawyer in charge of the case and he will sue you for the money if I don't get the money paid out. I will also draw the attention of other players on the Internet to not deposit money with you and describe what happened to me at your place.

Kind regards, Karlheinz P ***

Hallo! Ich habe alle geforderten Unterlagen an Sie eingescannt und trotzdem keine Auszahlung bekommen. Es ist eine Frechheit mein Geld nicht zu bekommen. Auf die E-Mail die ich Ihnen geschickt habe bekam ich bis heute keine Antwort. So kann man mit Kunden nicht umgehen. Werde meinen Anwalt mit dem Fall beauftragen und dieser wird das Geld von Ihnen einklagen wenn ich das Geld nicht ausgezahlt bekomme. Werde auch im Internet andere Spieler darauf aufmerksam machen bei Ihnen kein Geld einzuzahlen und schildere was mir bei Ihnen passiert ist.

Mit freundlichen Grüßen Karlheinz P***

Dear Karlheinz

Please kindly understand that KYC is an essential part as it prevents the money laundering and many other aspects.

Please kindly let me know what money you are talking about, hence you have zero on your real money balance.

Thank you in advance!

Hello! In the meantime my account is at zero because the day before yesterday I lost all my credit of over 600 euros, which also seemed very strange to me because I always played the same 9 numbers. I played these 9 numbers a total of 14 times. Of these 14 times, the ball jumped 8 times out of one of my 9 numbers, which seemed strange to me. And best of all, after I ran out of money, the next game came up with one of the nine numbers I played. If someone says that this is a coincidence then I think they are a weirdo! Here I was clearly cheated because it is known that the roulette wheel can be manipulated quite well and the ball falls into the number that the casino wanted. I will definitely not take it the way I was betrayed by you. At first I cannot withdraw any money and then my no numbers that I have played are manipulated! I will put that in the internet that nobody plays with you anymore. It is a bottomless cheek where you already earn enough money from players who are not familiar with roulette and play without a system. Vulkan Vegas Casino is a clear cheat casino !!!

Hallo! Inzwischen ist mein Konto auf Null da ich vorgestern mein ganzes Guthaben von über 600 Euro verloren habe was mir auch sehr komisch vorkam da ich immer die gleichen 9 Zahlen gespielt habe. Ich habe diese 9 Zahlen insgesamt 14 mal gespielt. Von diesen 14 mal sprang die Kugel 8 mal aus einer meiner 9 Zahlen was mir schon komisch vorkam. Und das beste nachdem ich kein Geld mehr hatte kam im nächsten Spiel einer der neun Zahlen die ich gespielt habe. Wenn jemand sagt das dieses Zufall ist dann halte ich ihn für einen Spinner! Hier bin ich ganz klar betrogen worden denn es ist bekannt dass man den Roulette Kessel ganz gut manipulieren kann und die Kugel in die Zahl fällt die vom Casino gewollt ist. Werde das bestimmt nicht so hinnehmen wie ich bei Ihnen betrogen wurde. Zuerst kann ich kein Geld auszahlen lassen und dann werden meine nein Zahlen die ich gespielt habe manipuliert!!! Ich werde das im Internet reinstellen das niemand mehr bei euch spielt. Es ist eine bodenlose Frechheit wo ihr ohnehin genug Geld verdient von Spielern die sich beim Roulette nicht auskennt und ohne System spielen. Vulkan Vegas Casino ist ein ganz klares Betrugs Casino!!!

Hello Karlheinz,

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Meanwhile, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

It was very clear to me that I would get this answer from you because you are not able to, that you are not dealing with the right things. But I've been in this business for too long not to know what's going on there. One would have to record the whole thing with a camera when playing with you to prove how it is with wrong things. Fortunately, the casinos on site open again and you can play there again. I wish your casino that you will be visited by the devil who decides you the way it should be. Because what you do defies description! You should send the mafia on your neck who fool you into handicrafts and ensure order.

Mir war ganz klar das ich von Ihnen diese Antwort bekomme weil Sie nicht zu können das es bei Ihnen nicht mit rechten Dingen zugeht. Ich bin aber zu lange in diesem Geschäft schon tätig um nicht zu wissen was dort alles so abläuft. Man müsste wenn man bei Ihnen spielt das ganze mit einer Kamera aufnehmen um zu beweisen wie es mit unrechten Dingen zu sich geht. Zum Glück machen die Spielcasinos vor Ort wieder auf und man dort wieder spielen kann. Ich wünsche Ihrem Casino das ihr vom Teufel aufgesucht werdet der euch den Gar ausmacht so soll es sein. Denn was ihr macht spottet jeder Beschreibung!!! Man sollte euch die Mafia auf den Hals schicken die euch in Handwerk fuschen und für Ordnung sorgen.

I’m sure you understand that I don’t work for Vulkan Vegas Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem.

Instead of waiting for us to intervene and help you with the account verification you’ve decided to play your winnings. You’re the only one who’s responsible for your account, nobody else.

Once again, for future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.