Vulkan Vegas Casino - El retiro del jugador se ha retrasado.

I have already performed the KYC, requested the withdrawal and spoke with attendants, but the status of my withdrawal request does not progress. Please check the situation.

Já realizei o KYC, solicitei o saque e falei com atendentes, porém o status da minha solicitação de saque não progride. Favor verificar situação.

Dear edipobitencourt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

As verified on the casino website, my withdrawal is already being processed and the requested amount has already left the casino account, I have already spoken to the casino customer service through the website and I was informed that the amount falls on the account within 5 working days. I just think the withdrawal process should be as fast as the deposit process to be fair! Withdrawal must be an automatic process like depositing.

Conforme verificado no site do casino, meu saque já está em processamento e o valor solicitado já saiu da conta do casino, já falei com o atendimento do casino pelo site e fui informado que o valor cai na conta em até 5 dias úteis. Só acho que o processo de saque deveria ser tão rápido quanto o de depósito pra ser justo! O de saque deve ser um processo automático como o depósito.

Thank you very much, edipobitencourt, for your reply. Please keep me informed about any developments.

Dear edipobitencourt

Unfortunately, we (as operator) cannot influence the speed of the payment method (bank transfer in your case).

It took your bank 3 working days to credit your withdrawal onto your bank account.

Please let me know if you have any further questions.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear edipobitencourt,

Could you please confirm that the funds have been received already?

Dear edipobitencourt,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.