Whamoo Casino - El retiro del jugador se ha retrasado.

Good day,

I have been waiting for my payment of € 75 for 1 month.

I've already written back and forth with the support several times.

According to the transaction details, the withdrawal has been accepted.

However, nothing ever arrived in my bank account.

The Financial Support now informed me 3 times at 1 week intervals that they have problems with my payout. But also told me 3x that the payout was processed again.

I have the feeling that they want to fool me.

Would understand if it took 2 weeks but 1 month due to technical problems?

Guten Tag,

seit 1 Monat warte ich auf meine Auzahlung über 75€.

ich habe schon öfter mit dem Support hin und her geschrieben.

Laut der Transaktionsdetails wurde die Auszahlung akzeptiert.

Allerdings kam nie etwas auf meinem Bankkonto an.

Der Financial Support teilte mir jetzt 3x in 1 Wochen abständen mit das sie Probleme mit Meiner Auszahlung haben. Teilten mir aber auch 3x mit das Die Auszahlung wieder verarbeitet wurde.

ich habe das Gefühl das die mich Verarschen wollen.

Würde es verstehen wenn es 2 Wochen aufgrund von technischen problemen dauert aber 1 Monat?

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Martin,

Thank you for your email.

Unfortunately it seems there has been a technical issue with your withdrawal which has caused the delay, we are currently awaiting the payment processor to confirm what the technical issue is so we can push your withdrawal through, we assure you we are working on resolving this as soon as possible.

I got that as an answer from Whamoo, it seems like there are only problems with my payout.

then I got more emails saying the transfer was done again.

The payout is complete under my Whamoo account. But it has been for a month.

Dear Martin,

Thank you for your email.

Unfortunately it seems there has been a technical issue with your withdrawal which has caused the delay, we are currently awaiting the payment processor to confirm what the technical issue is so we can push your withdrawal through, we assure you we are working on resolving this as soon as possible.

das habe ich als Antwort von Whamoo bekommen es scheint als gäbe es nur probleme bei meiner Auszahlung.

daraufhin habe ich aber auch schon weitere emails bekommen wo es hieß die Überweisung wurde nochmal ausgeführt.

Unter meinem Konto bei Whamoo steht die Auszahlung als abgeschlossen. Das aber auch schon seit einem Monat.

Thank you very much, Martin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Martin,

I looked at your complaint and will do my best to help you. I would like to invite Whamoo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Whamoo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.