Wild Pharao Casino - La retirada del jugador se ha retrasado.

Good day,

It's about my payment, which has been under review for more than 14 days without any feedback. I've verified myself beforehand but nothing happens.

Could you please help me and clarify this?

Guten Tag,

es geht um meine Auszahlung die jetzt mehr als 14 Tagen ohne Rückmeldung in der Prüfung steht. Habe mich komplett verifiziert davor aber es passiert einfach nichts.

Könnten Sie da mir bitte helfen und das klären ?

Dear Nils,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The payout has been in process for more than 14 days and nothing is happening anymore.

I verified beforehand and then made the payment. But the payout hasn't even been approved for over 14 days.

Die Auszahlung steht schon seit über 14 Tagen in Bearbeitung und es tut sich einfach nichts mehr.

Habe mich davor Verifiziert und danach die Auszahlung getätigt. Aber die Auszahlung wurde über 14 Tagen noch nicht einmal genehmigt.

Thank you very much, Nils, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Nils,

I've just reviewed your case and fully understand your concerns about the delayed payout. I'll try my best to help you resolve the issue by contacting the casino.

I'd like to invite a representative from the Wild Pharao Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons for the player's withdrawal request being processed for more than 2 weeks?

Looking forward to hearing from you!

Regards,

Natalia

I would like to ask the Wild Pharao Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

Dear Nils,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. I will escalate this issue and come back to you asap.

Best Regards,

WildPharao Support Team

Please let it escalate quickly. I would like to finally have my money in my account after 3-4 weeks. You can excuse yourself but please pay out faster as well. Please let me know when you will transfer my money. Thanks

Bitte lassen sie es schnell eskalieren. Ich möchte nach über 3-4 Wochen mein Geld endlich auf meinem Konto haben. Entschuldigen können sie sich aber schneller Auszahlen bitte genauso. Bitte um Rückmeldung wann sie mir mein Geld überweisen. Danke

Hi WildPharao Support Team, thank you for your reply! I hope there've been any positive updates regarding the player's withdrawal request?

Hi Nils! Since the casino promised to check your issue, we may expect that your request will be finally processed. Anyway, let's hope for the best and stay patient. I'll set the timer for 7 days for you, please let me know if there'll be any updates.

Best regards,

Natalia

Hi Nils!

Have there been any updates from your side? Can you please share what is the current status of your withdrawal request? Have you been in touch with the casino's support since your last message?

I'll set the timer for 7 more days for you. Hope to hear soon.

Regards,

Natalia

Good day,

So my payout has been processed but not yet on my account, of course the support cannot tell me since when it was processed.

Had to ask by email when it was processed, but unfortunately I haven't gotten an email back from them yet.

Guten Tag,

also meine Auszahlung wurde verarbeitet aber bis jetzt noch nicht auf meinem Konto, der Support kann mir natürlich nicht sagen seit wann das verarbeitet wurde.

Musste extra per Email nachfragen wann das verarbeitet wurde aber leider bis jetzt auch keine E-Mail zurück von denen bekommen.

Hi Nils,

thank you for your reply. That's certainly a good sign that it's already been processed. I hope your funds are really on the way to you. I'll set the timer for 10 more days for you. Please, inform me if you get your withdrawal or in case the funds won't be received in the set time frame, we'll try to contact the casino.

Have a nice day!

Regards,

Natalia

Good day,

I wanted to let you know that my money still hasn't reached my account and I'm pretty upset that it's taking so long. Could you please write the casino cover letter and sort it out for me. Many Thanks

Guten Tag,

Ich wollte einmal Bescheid geben das ich mein Geld immer noch nicht auf mein Konto eingegangen ist und ich ziemlich Doll verärgert bin das es so lange dauert. Könnten sie bitte das Casino Anschreiben und das bitte für mich regeln. Vielen Dank

Dear Nils, thanks for the reply, I'll try to contact the casino again.

Dear WildPharao team, have there been any updates since your last message? Could you please escalate the issue again with your financial department?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Nils,

Since we haven’t received any reply from the casino regarding your problem, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will decrease the casino's rating and other players can read about your negative experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia

The complaint was reopened as per the player's request.

Dear Wild Pharao team, I'd like to kindly ask you to participate in the resolution of the complaint. Can you please check the player's issue with your financial department again?

Best regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Nils,

As you can see Wild Pharao keeps ignoring our attempts to contact them, so I'm very sorry to tell you this again, but I'm forced to close your complaint as "unresolved" since we cannot do anything about your case without the casino's cooperation. My apologies for not being able to help you with this case.

I hope you won't run into any such troubles with any online casino in the future, but please don't hesitate to contact us in case of any problem, and we'll try our best to help you.

Regards,

Natalia