Wildz Casino - El retiro del jugador se ha retrasado.

Hello, I wanted to ask if anyone is still feeling the same way.

I have been verified at wildz for years and have now applied for a payout, I am now waiting 5 days without anything moving.

The support is unfriendly and doesn't help. Only the same answers come in, we have a high number, they are in the queue. Maybe someone has the same experience and what could you do there?

Hallo ich wollte fragen ob es noch jemanden so geht.

Ich bin seit Jahren bei wildz verifiziert und habe nun eine Auszahlung beantragt, ich warte nun 5tage ohne das sich etwas rührt.

Der Support ist unfreundlich und hilft nicht. Es kommen nur die selben Antworten, wie haben ein hohes aufkommen, sie befinden sich in der Warteschlange. Vielleicht hat jemand die selben Erfahrungen und was könnte man dort tun?

Dear Maddysam,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Have completed the verification, no bonus money used. I've already received payments

Habe abgeschlossen die verifizierung, kein Bonus Geld genutzt. Habe schon Zahlungen erhalten

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Maddysam, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru