Winner Casino - El jugador se queja de la experiencia general del casino.

It does not have customer service, they do not respect promotions and the games are rigged out of nowhere, the slots are locked when you win X amount

No tiene atención al cliente,no respetan las promociones y los juegos están truqueados de la nada se traban los slots cuando vas ganando X cantidad

Dear Ernesto Jesus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events. Could you please elaborate? Resolving which problem would be the priority for you?

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Ernesto Jesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.