Woocasino - Las ganancias del jugador se anularon debido al pago de un tercero.

My friend recommended this casino to me. After losing around $ 3,000 I finally won an amount of $ 6,000 and of course started the payout process right away. That was yesterday. Unfortunately, I was not aware that it is not allowed to make deposits with my friend's credit card (who recommended the casino to me). However, the WooCasino terms and conditions state the following:

Woocasino does not accept third party payments. You may only make deposits from a bank account, VISA / MasterCard bank cards, the Skrill / NETELLER payment systems or other payment methods that are registered in your own name. If, during the course of the security checks, we discover that you have violated this condition, your winnings will be confiscated and the original deposit will be refunded to the owner of the payment account. In addition, Woocasino is not responsible for lost funds deposited through third party accounts.

It says explicitly that the deposits will be refunded to the owner of the payment account!

I contacted WooCasino and asked them to refund the deposits to the owner's account, i.e. my friend.

I only get dubious answers:

Dear Player,

Please be informed that we are not able to discuss with you any actions with third party funds. The funds' owner needs to contact his bank for assistance with refund process.

Please notice that this decision, taken by the management of our casino, is a final decision.

Best regards,

Casino support team

But that is nonsense my bank has no options here because the money has already been debited and can no longer be refunded by the bank. I called specially and the bank confirmed that to me. WooCasino refuses the refund and I hope casino guru can help me here I am very desperate and don't know what to do next. Please help 🙁

Mein Freund hat mir dieses Casino empfohlen. Nach ca. 3000 Dollar Verlust habe ich dann endlich mal einen Betrag von 6000 Dollar gewonnen und habe natürlich direkt den Auszahlungsprozess gestartet. Das war gestern. Leider war ich mir nicht im klaren, dass es nicht erlaubt ist Einzahlungen mit der Kreditkarte meines Freundes (welcher mir das Casino emfohlen hat) zu tätigen. Jedoch steht in den Geschäftsbedingungen von WooCasino folgendes:

Woocasino akzeptiert keine Zahlungen von Dritten. Sie dürfen Einzahlungen ausschließlich von einem Bankkonto, Bankkarten VISA- / MasterCard, die Zahlungssysteme Skrill/NETELLER oder andere Zahlungsmethoden vornehmen, die auf Ihrem eigenen Namen registriert sind. Wenn wir im Verlauf der Sicherheitsüberprüfungen feststellen sollten, dass Sie gegen diese Bedingung verstoßen haben, werden Ihre Gewinne beschlagnahmt und die ursprüngliche Einzahlung an den Besitzer des Zahlungskontos zurückerstattet. Darüber hinaus ist Woocasino nicht für verlorene Mittel verantwortlich, die über Drittkonten eingezahlt wurden.

Da steht ausdrücklich dass die Einzahlungen an den Besitzer des Zahlungskontos zurückerstattet werden!

Ich habe den Kontakt gesucht mit WooCasino und forderte sie auf, die Einzahlungen auf das Konto des Besitzers also meinem Freund zurückzuerstatten.

Ich erhalte nur dubiose Antworten:

Dear Player,

Please be informed that we are not able to discuss with you any actions with third party funds. The funds' owner needs to contact his bank for assistance with refund process. 

Please notice that this decision, taken by the management of our Casino, is a final decision.

Best regards,

Casino Support Team

Das ist aber Schwachsinn meine Bank hat hier keine Möglichkeiten, weil das Geld ja bereits abgebucht wurde und nicht mehr von der Bank zurückerstattet werden kann. Habe extra angerufen und mir wurde das von der Bank auch so bestätigt. WooCasino lehnt die rückerstattung ab und ich hoffe casinoguru kann mir hier helfen ich bin sehr verzweifelt und weiss nicht mehr weiter. Bitte um Hilfe 🙁

Dear Pascal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that casinos don’t accept deposits from 3rd parties. By registering an account, you agreed to terms and conditions of the casino, which you've posted already.

Please understand, that by depositing from 3rd party bank card you breached one of the main rules. Casino voided the winnings for this reason and I’m afraid it is an irreversible process.

Unfortunately, since the casino is not responsible for the lost funds deposited from 3rd party accounts, I’m afraid you won’t be entitled for any refunds. If any refund was considered, only the owner of the funds is entitled to request it, not you.

The only recommendation from our side is to contact an independent website https://mychargeback.com/. This company could try to negotiate with the bank and arrange a chargeback up till 90 days since the transaction. Unfortunately, there is one catch, if you chose this way you might experience difficulties with other casinos in the future.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Pascal,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.