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Dear dakku23,

Thank you very much for submitting your complaint. I’m sorry to hear about the unexpected depletion of your wallet balance with Yolo247.

To assist you further, could you please provide additional information on the following points:

• When did you first notice that your wallet balance became zero?
• Did you receive any notifications or emails from Yolo247 regarding this issue?
• Have you recently made any transactions or engaged in any activities on the Yolo247 platform that might be related to this incident?
• Could you provide any screenshots or documentation showing your wallet balance before it became zero, as well as any attempts to contact Yolo247’s customer care?

Any supporting evidence and relevant communication can be forwarded to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear dakku23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.