ZetCasino - El jugador no puede acceder al sitio del casino después de ganar.

Good afternoon. Yesterday was the first time I visited Zet Casino. I won 320 euros and was awaiting to provide my details for the payout. To my surprise, I couldn't access the casino all day using different browsers and devices; none of them worked. I am now terrified that they might have cloned my cards or accounts.

Buenas tardes. Ayer fue la primera vez que entré al casino Zet. Gané 320 euros y quedé a la espera de proporcionar los datos para que me hicieran el reintegro. Mi sorpresa cuando intento entrar a este casino en todo el día con distintos navegadores y dispositivos y ninguno funciona. No puedo acceder a este casino y ahora tengo terror que me hayan clonado tarjetas o cuentas

Dear rllabla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I didn’t experience any problems and the website seems to be working. Since you filed this complaint a few hours ago, could you please advise if the issue persists? If yes, could you please post a screenshot of what you see here in this thread?

Looking forward to hearing from you.

Best regards,

Kristina

Good afternoon. The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything. Please help me because in order to deposit money the website worked perfectly. I attach two photos. One of them shows how the casino is presented at this moment and photo 2 is proof that I could play perfectly with my username.

Buenas tardes. Al día siguiente de poder acceder compruebo que en España esta web la han cerrado por ser casino ilegal. Por lo tanto no puedo acceder con ningún navegador y es por ello que no puedo reclamar nada. Ayúdenme por favor porque para poder depositar dinero la web funcionaba perfectamente. Adjunto dos fotos.Una de ellas como se presenta el casino en este momento y foto 2 la prueba de que podía jugar perfectamente con mi nombre de usuario .

After 10 more emails, I still don't have any kind of response.

Después de otros 10 correos, todavía no tengo ningún tipo de respuesta

They just sent me an email saying that my withdrawals have been canceled due to several factors. This is exasperating. I can't enter the casino because it is illegal in my country now. What about my money? Can't you intervene in this? If you need images of the emails, tell me.

Me acaban de mandar un correo diciendo que mis retiros se han cancelado por varios factores. Esto es desesperante. No puedo entrar al casino porque ahora en mi país es ilegal. Qué pasa con mi dinero? Ustedes no pueden intervenir en esto?. Si necesitan imágenes de los correos díganme.

Good afternoon, after 2 days I still have not received any information. I have sent 10 emails and it is impossible to contact this casino. I'm afraid of losing my money.

Buenas tardes, después de 2 días sigo sin recibir ningún tipo de información. He mandado 10 correos y es imposible poder contactar con este casino. Tengo miedo de perder mi dinero.

Thank you for your reply, rllabla. Have you made any successful withdrawals before? Did you pass the verification before you lost access to the website?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good morning,

It was the first time I entered this casino. In fact, before playing, I check their website to see if it is a trustworthy casino. Since you rate it with high confidence, I played with complete confidence. I have never made a withdrawal before and I have not had the option to verify either because I cannot access it in any way.

Buenos días,

Era la primera vez que entraba en este casino. De hecho antes de jugar, verifico en su página que sea un casino de fiar. Puesto que ustedes lo califican con alta seguridad, juegué con toda confianza. Nunca había hecho un retiro antes y tampoco he tenido opción de verificar porque no puedo acceder de ninguna manera.

Good afternoon,

Can someone verify for me if this casino is operating in countries other than Spain? Because I no longer know if it is a scam or the casino is really working. Thanks for the help provided to users

Buenas tardes,

alguien me puede verificar si este casino está operando en otros países distintos a España? Porque ya no sé si es una estafa o realmente el casino está funcionando. Gracias por la ayuda prestada a los usuarios

Good night,

I have already filed a lawsuit, he said, "casino" for the scam I am experiencing. It is very unpleasant that they do not respond to any message or email. I hope the full weight of the law falls on them and above all, inform EVERYONE not to play with Zetacasino even though you as customer advocates say that it has a HIGH security rating. I feel cheated and disappointed.

Buenas noches,

Ya he interpuesto la demanda ha dicho "casino" por la estafa que estoy viviendo. Es muy desagradable que no te contesten a ningún mensaje, a ningún correo. Ojalá caiga todo el peso de la ley sobre ellos y por encima de todo, informar a TODO EL MUNDO que no juguéis con Zetacasino pese a que ustedes como defensores de los clientes pongáis que tenga un índice de seguridad ALTO. Me siento engañado y defraudado.

You mentioned that the casino notified you that your withdrawal was canceled due to several factors. Can you please share this conversation with me or at least clarify which reasons led to the cancellation of your withdrawal request?

They cancel me because they need another method of deposit since they do not accept my Mastercard card but since I cannot enter I cannot give another means of deposit because this casino does not exist in my country. It is awful!

Me cancelan porque necesitan otro método de ingreso ya que no aceptan mi tarjeta Mastercard pero al no poder entrar no puedo dar otro medio de ingreso porque no existe este casino en mi país. Es horrible!

Thank you very much, rllabla, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you rllabla for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ZetCasino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for reaching out.

First and foremost, we are sorry that you ran into inconveniences while using our website.

We would like to point out the fact that after the withdrawals were cancelled, you used all of them in slots on the same day.

Best regards,

ZetCasino.com

Thank you for the update ZetCasino representative.

Dear rllabla, can you please confirm that you have played your funds as in that case we won't be able to assist you further. Thank you in advance!

After taking several weeks this is what happens, people tend to spend it. Unfortunately the delay

Después de tardar varias semanas esto es lo que ocurre, que la gente tiende a gastarlo. Lamentable la tardanza

Dear rllabla, I'm sorry to hear that is the case, unfortunately, due to that we won't able to assist you further and your complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter