Usé mi cuenta de BC Game durante bastante tiempo, incluso me convertí en Vip 8 y completé varios depósitos. Luego, me pidieron al azar que completara un KYC avanzado para hacer un retiro. Lo completé y al instante me lo denegaron junto con el KYC básico. Debido a esto, no puedo retirar mi saldo allí, solo depósitos. Simplemente retuvieron mis fondos. He intentado comunicarme con el soporte varias veces, a veces dicen que no saben qué debo hacer, y a veces dicen que mis documentos no son originales y, a veces, que ya tenía otra cuenta. Solo quiero retirar mis fondos, eso es todo, ni siquiera me dan la oportunidad de hacerlo. Recientemente, el sitio web principal fue bloqueado en mi país, por lo que crearon un sitio web para que los usuarios lo hicieran. el retiro de fondos, y me lo enviaron por correo electrónico, pero ni siquiera pude obtenerlo a través de este sitio web.
I used my BC Game account for quite some time, I even became Vip 8 and had several deposits completed. Then, they randomly asked me to complete advanced KYC to make a withdrawal. I completed it, and it instantly got denied along with the basic KYC, Because of this I can't withdraw my balance there, only deposits. They simply held my funds, I have tried to contact support several times, sometimes they say they don't know what I should do, and sometimes they say that my documents are not original and sometimes that I already had another account. I just want to withdraw my funds, that's all, they don't even give me the opportunity to do so. Recently the main website was blocked in my country, so they created a website for users to do so. the withdrawal of funds, and they sent it to me by email, but I couldn't even get it through this website.
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