Casimba Casino - El jugador no ha recibido su retiro.

I had the misfortune to meet the Casimba Casino, I requested a withdrawal on 05/09/22 it was pending until 05/21/22 on 06/07/22 it said that the payment had been made, on 06/07/22 I requested the receipt and they sent me only that I took the receipt to the bank and the bank did not find or deposit with the amount, and very difficult this casimba Casino is difficult very frustrating, customer support does not solve anything I wanted a solution from casimba Casino

Thanks in advance for the space

Sign: ailtonledres

Tive a infelicidades de conhecer o casimba Casino, solicitei um saque dia 09/05/22 ficou pendente até dia 21/05/22 dia 07/06/22 falou que tinha feito o pagamento,dia /07/06/22 solicitei o comprovante e eles mim enviou só que eu levei ao banco o comprovante e banco não encontrou nem deposito com o montante ,e muito difícil esse casimba Casino e difícil muito frustante,o suporte ao cliente não resolve nada queria uma solução do casimba Casino

Desde já agradeço o espaço

Ass: ailtonledres

Dear ailtonledres89,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that the withdrawal request is marked as processed in your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

It was not a bonus, it was the first time I requested a withdrawal, the withdrawal was accepted by casimba they told me that they made the payment only so far it did not go into the bank account,

I'm coming here because I've already tried to solve this with them and all attempts to receive with them are over.

Não era bônus,foi a primeira vez que eu solicitei um saque,o saque foi aceito por casimba eles mim falou que fez o pagamento só até agora não caiu na conta bancária,

Tô vindo aqui porque já tentei resolver isso com eles e acabou todas as tentativas de receber com eles

Thank you very much ailtonledres89 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ailtonledres89,

I will assist you with the complaint from now on. I would like to ask the representatives of Casimba Casino to join the discussion in order to help us resolve the withdrawal issue?

Casimba Casino,

Could you explain what the issue is with the transaction and advise what can be done to resolve the issue?

I can't say for sure what happened so the withdrawal doesn't reflect on my account!

What I want is importance that the payer initiates an investigation process to find the status of the resource sent as it has not reached the final destination

'Cause everything I had to do I did

Não sei dizer o certo o que aconteceu pra o saque não refletir na minha conta!

O que eu quero é importância que o ordenante inicie um processo de investigação para localizar o status do recurso enviado visto que ele não chegou ao destino final

Pq tudo que eu tinha de fazer eu fiz

I would like to ask Casino casimba to be more agile,

For us to make a deposit, they are agile now for withdrawals and this embarrassment

People I requested a withdrawal on 07/09/22 until now on 06/20/22 I have proof that I didn't receive it

Gostaria de pedir o Casino casimba que seja mais ágil,

Pra agente fazer um depósito eles são ágil agora pra saque e esse constrangimento

Gente solicitei um saque dia 09/07/22ate agora dia 20/06/22 tenho que prova que não recebi

On the 09/05th I requested a withdrawal I gave an account from the bank of Brazil on the 21/05th it says the account was not accepted I sent another account from another bank on the 13/06th I contacted the bank the bank sent an email saying that the money was not reflected in my account, I sent the email to casimba Casino they asked me for the bank statement in Brazil and the bank account in Brazil was not accepted by them.

Dia 09/05 solicitei um saque dei uma conta do banco do Brasil dia 21/05 diz que a conta não foi aceito mandei outra conta de outro banco dia 13/06 entrei em com o banco o banco enviou e-mail dizendo que dinheiro não refletiu na minha conta, enviei o e-mail para o casimba Casino eles mim pediram o extrato do banco do Brasil sendo que a conta do banco do Brasil não foi aceito por eles.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yesterday I received an email from casimba Casino apologizing for the delay in withdrawing,

And he said he had located the withdrawal problem.

Ontem recebi um e-mail do casimba Casino pedindo desculpas pela demora da retirada,

E disse que tinha localizado o problema da retirada.

Thanks for the update,

Please let us know about the progress or about any further issues. We'll keep the complaint open until your confirmation of a successful withdrawal.

I haven't received anything yet!

Até no exato momento não recebi nada ainda!

Hello ailtonledres89,

Did the casino tell you anything about when can you expect your withdrawal? Could you share their last message with you? You can post it here or send it to my email at tomas@casino.guru

I sent all the emails you sent me,

I want to record that their difficulty pays is very big, I don't know why

But they have difficulty, and sad and frustrating tiring, regrettable that Casimba Casino has this difficulty I hope they have the understanding to try to fix it.

Enviei todos emails que mim mandaram,

Quero deixar registrado que a dificuldade deles paga é muito grande, não sei o porquê

Mais eles tem dificuldade,e triste e frustrante cansativo,lamentável que casimba Casino tem essa dificuldade espero que eles tem a compreensão te tentar arrumar isso.

I'm indignant with a Casimba Casino, I miss the player so much, I requested a withdrawal until now at this moment on 06/13/22 I didn't receive them making so many excuses not to pay

And only 2 thousand reais wanted to see if they were in my place, if I owed them 2 months what they had done

Tô indignado com um casimba Casino, sinto falta de respeito tão grande com o jogador, solicitei um saque até agora neste momento dia 13/06/22 não recebi eles arrumar tanta desculpa para não pagar

E só 2 mil reais queria ver se eles estivessem no meu lugar, se eu devesse pra eles 2 meses o que eles tinham feito

Hello ailtonledres89,

I have sent you an email yesterday. Could you have a look and reply if I understand correctly the situation?

Hello ailtonledres89,

Thank you for updating us about the situation with your withdrawal. Please let me know what the casino replies regarding your withdrawal via Skrill. Much appreciated!

Hello ailtonledres89,

Do you have any news about the case so far? Any news from Skrill or the casino'finance department?

Casimba informed me, that the transfer via skrill hears failure.

But they reprocessed the withdrawal to skrill account

I'm waiting for anything report here

O casimba mim informou, que o transferência via skrill ouve falha.

Mas eles reprocessouo saque pra conta skrill

Tô no aguardo qualquer coisa informe aqui

Today I received the withdrawal I requested from Casino casimba, there are several failures in the withdrawal but the important thing is that I have the money

I thank you all for your attention thank you very much

Hoje eu recebi o saque que solicitei do Casino casimba,ouve várias falha na retirada mais o importante que eu estou com o dinheiro

Agradeço a todos pela atenção meu muito obrigado

Wonderful news ailtonledres89. I am glad that in the end, the casino managed to pay you your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.