I've only played casino.
I registered my account in 29th of oktober.
They are not answering me on e-mails either.
In this case, you have done the right thing to file a complaint here.
As it was explained before, we need to wait 14 full days before we can intervene, though.
Did you receive any email with an explanation regarding the blockage of your account from the casino?
Yeah, I guees I just need to wait.
No, nothing. Literally nothing. It was just closed.
Such situations are never pleasant if they occur and the casino knows nothing. I think a lot of players would like at least some kind of answer as to what happened.
Anyway, that's what our team is here to find out if you can't.
Hopefully we'll be able to catch something soon.
If you happen to have any news, be sure to let us know.
Yeah.
No, no News. It's just silence. I've tried to reach out thru e-mails but they can't even answer me.
Everything is the same, they have been ignoring me in the mail for 11 days, in LiveChat they tell me that they will contact me by email, which has been ignoring me for 11 days xD SCAM!
Yeah I know. And then they are closing down the conversation in the chat. Either way they have out of liquidity or they just are rugging us all. The owners of the company should be sweaty. I've got all the details about them.
Yeah.
No, no News. It's just silence. I've tried to reach out thru e-mails but they can't even answer me.
Sad and also quite unprofessional. Being without an answer for so long would probably not please anyone.
However, it won't be long and if nothing changes we will contact the casino.
I wonder if they will answer us.
Everything is the same, they have been ignoring me in the mail for 11 days, in LiveChat they tell me that they will contact me by email, which has been ignoring me for 11 days xD SCAM!
In that case, I would already think about opening a complaint, because it's starting to get close to the 14 days that we give casinos to pay out players. Did you play here with any bonuses or was it necessary to verify yourself?
I only played Sports at this casino, there were no bonuses, they didn’t ask me to verify myself, just confirm my email.
Sketchy things.
I guess if they have plans to solve it they will answer. If they don't they will not answer you.
Sketchy things.
I guess if they have plans to solve it they will answer. If they don't they will not answer you.
Well, I hope that they will communicate with our complaint team when the time comes.
Otherwise, without them, we won't be able to solve the complaint, and they will get black points, which will negatively impact their safety index.
But let's not go ahead of things and wait for the next step in your complaint. Right?
Buenos dias, yo tambien me encuentro con 4400 dolares enviados a una red equivocada. Ya no me responden a los correos, el chat da error y telegram (soporte vip) no contesta. Hasta que lo perdi todo estaba ok, contesta en 5 minutos ahora absolutamente nada
Hoy gracias a la reseña que dejé en trustpilot me pidieron que los contactara nuevamente https://it.trustpilot.com/reviews/67235a0882da583d7a27b845?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail tu también puedes probarlo
y agrego que miré el estado de cuenta del retiro que hice en la casa de apuestas y no aparece..... en este punto creo que algo a pasado ya que no aparece el retiro de 4490.....
I have also seen the complaint and I wanted to ask, also according to what you write, if the funds are not on their way. I guess we will have to wait a while and see how it is. Can you handle it? Feel free to let me know whether the money has arrived or not. 🙂
El retiro llegó a la red equivocada al día siguiente (30 de octubre), pero ahora noté que el retiro no aparece en el estado de cuenta del sitio (adjunto una captura de pantalla en la queja), por lo que hay algo mal. Lo informé al soporte de Betpanda y ni siquiera lo ven... el caso es que tengo el recibo del retiro por correo electrónico
It's good that you have it emailed to you as a proof. Also good that you uploaded it to the complaint, our team will definitely take a look at it and see what can be done.
If they also write you something that would be worth mentioning, by all means share it, for now we will have to see how the complaint progresses.
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