Exactly, and I asked myself at casino guru how it is that this site has a very high trust rating, because I based myself on the rating of casinoguru to make a deposit of 400 eur and play on the site betplays.com, I felt a little betrayed anyway.
El índice de seguridad de CasinoGuru no es para los usuarios.
BetPlays también cambió mi información personal sin permiso y, sin embargo, CasinoGuru apoya la confiscación de mis ganancias.
Ignoran todas las discusiones y reseñas de usuarios.
Su código de conducta no incluye ningún énfasis en las experiencias reales de los clientes.
En cuanto a las reclamaciones, desde el 5 de diciembre de 2023 se han rechazado 34 reclamaciones consecutivas.
Tal vez los expertos en casinos imaginan que no hay prejuicios hacia ningún país en particular y que los grupos detrás del fraude están conectados a nivel internacional.
34 números consecutivos, lo que demuestra que BetPlays está haciendo trampa de alguna manera
El primer experto sostiene que no hay ningún problema porque todas las denuncias se han gestionado individualmente.
Supongo que el problema está en el sistema de detección de IP que ha implementado BetPlays.
La función de detección de IP extremadamente amplia probablemente funcione a favor de BetPlays.
La oferta que me hicieron incluía confiscar mis ganancias y denunciarme a las autoridades.
Son ellos los que deben ser denunciados ante los reguladores. Soy un particular y BetPlays es una empresa extranjera.
No sé si la autoridad reguladora es la policía o los tribunales, pero no tengo tiempo ni energía para denunciarlo.
Pero tienen los medios para hacerlo, y aún así no he recibido una carta del regulador.
Seguirán ganando dinero de esta manera.
El índice de seguridad de CasinoGuru es una calificación muy buena para los operadores, pero una puerta al infierno para nosotros los usuarios.
Si bien sería posible que algunos de los principales expertos actuaran de forma encubierta para verificar que BetPlays hace trampa, puede haber razones por las cuales sería conveniente que no lo hicieran.
Y puede ser difícil informar este problema a la agencia de licencias.
Si hay personas en tu área que ya han jugado en este sitio, eso podría servir como excusa para un falso positivo.
Sin embargo, dudo mucho que alguien en mi zona haya jugado en este sitio de casino.
Estoy registrado en bastantes sitios de casino, incluidos la mayoría de los sitios de casino famosos de Japón.
Sin embargo, no habrá advertencias ni confiscación de premios en metálico debido a superposición de IP, etc.
Creo que sería prudente mantenerse alejado de este sitio de casino.
Consideré pedirle a un amigo que vive lejos que jugara el juego, pero
Proporcionan evidencia de la inexistencia de superposiciones de IP y métodos de juego a los gurús de casinos y licenciatarios.
Llegué a la conclusión de que volvería a ser una víctima.
Además de Casino Guru, Ask Gambles y Trustpilot también están llenos de quejas.
La ventana de depósito es grande y la ventana de retiro es muy pequeña.
Nuevamente considero que los perdedores tienen mucha suerte, ya que no tienen que dar ninguna información personal.
Los usuarios ganadores fueron acusados de hacer trampa y proporcionaron su información personal a estafadores.
Cuando pedimos ayuda a cualquier comunidad la respuesta es simplemente apoyar a BetPlays.
Dado que el equipo directivo está haciendo cosas tan maliciosas, es posible que también estén vendiendo la información personal que han obtenido.
Carteras de depósito y retiro de criptomonedas de BetPlays
Si analizamos el flujo de estos fondos, quizá podamos demostrar objetivamente que están pagando por fraude.
Esto se debe a que por cada 1 depositado, la billetera de retiro de un sitio de casino decente devolverá entre 0,1 y 0,9 al usuario.
Supongo que la billetera de retiro de BetPlays retirará alrededor de 0-0.2 a los usuarios.
La ventaja de las criptomonedas es que si el casino continúa negándose a realizar retiros de forma ilegal, deberías poder observar las tendencias en la ventana de retiros. No tengo energía para hacerlo, pero es posible demostrar objetivamente que BetPlays continúa negándose a realizar retiros.
Parece que se están centrando en la eurozona, por lo que es de esperar que los profesionales europeos cierren este sitio de casino algún día.
Askgamblers has helped me in a few cases before. They wouldn't even touch this one lol. They said go to the licensee. But hey.. The license doesn't mean anything.
But everything you are saying is correct and the truth. The ones who didn't win are the lucky ones.
Unfortunately they now have my all my id information on top of the thousands I deposited.
8.0. Safe. Mindblowing.
They closed my account. Told me I'm breaching terms and conditions. Citing rules 3 and 9 in particular. Which are, multi accounting, and cheating. Dozens of other people have had the same thing happen to them. Real gamblers. People with money. Always the same reason.
-So if everyone's cheating and multi accounting maybe the site isn't safe?
Had a withdrawal of 2193 euro pending. Over 4000 euro in my account. Just suddenly closed.
In emails they will not provide what multi accounting nor what cheating. They just repeat same answers.
There's NOTHING a complaint on casinogurufi will do. Their license isn't legitimate. But a clear WARNING to other people should be placed. The person above me seems to have been blamed on the same reason.
The problem with is none of the moderators on this site have placed real money in this site or some others that are deemed safe. They don't know what people have gone through.
https://www.trustpilot.com/review/www.betplays.com?stars=1 these are the real reviews and they are scary.
" Dear Customer,
Following a thorough review of your betting activity, we have identified violation of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with these breaches will not be paid.
We encourage you to review our rules, specifically Betting Rule 3 and Rule 9, which are detailed in our General Terms and Conditions. You can access them using the link below:
https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/
If you have any questions or require further clarification, please do not hesitate to reach out to our support team.
Best Regards,
BetPlays Team "
" Dear Customer,
We regret to inform you that after conducting a thorough review of your recent betting activity, we have identified certain actions that are in violation of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with this activity will not be paid out.
We take these matters very seriously in order to maintain the fairness and integrity of our platform for all users. We encourage you to review Betting Rule 3, Rule 9 for more details on the specific regulations that apply to your case. You can access the relevant section of our terms and conditions using the following link:
https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/
If you have any further questions or concerns regarding this decision, please feel free to contact us. However, please note that this suspension is final unless new, relevant information is presented.
Thank you for your understanding.
Best regards,
BetPlays Team "
Wont respond to providing specific details.
Tested over 200 casinos. This is top 10 scam casinos.
The fact whoever upholds Betplays rating hasn't even tested it, and you consider yourself a casino evaluator is mindblowing.
Go test real money on it. Hire a real person to do tests with real money. Maybe trust the people on this casino who have had negative experiences. There are dozens to read from. Pages. Of robberies.
Yet safe. And a link to it. Pretty disgusting.
Hi, there
We value your diligence in alerting others. On the other hand, Casino Guru solely investigates casino-related issues. Could this be the reason why your complaint didn't make it to be published? I spotted something about betting exclusively on martial arts.
Your complaint will undoubtedly be accepted if you have encountered any unfair circumstances pertaining solely to casino-related matters.
In this instance, we have limited authority to address your issue, so despite your best efforts, the Safety Index will not change, I'm afraid. We have already attempted to explain to your new friend that if there are no proofs, the Safety Index will remain unchanged. It is really that easy.
Has the casino deprived you of your casino-related winnings in an unfair manner? The effect will occur if you can demonstrate that through the complaint.
Dear kassan7,
I have now gathered information and evidence from the casino team to understand the situation. The initial concern regarding the address change appears to have been resolved by the casino team, so there are no issues with your address. However, the investigation has uncovered additional factors.
We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"
The casino adheres to a strict policy in these matters, and its actions align with the terms and conditions outlined in the rules, as previously communicated by the casino team. Given the evidence, we have to agree with the casino's decision and must close your complaint as rejected.
I regret that we could not provide more assistance in this instance. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to assist you.
I'm sorry to remind you that this is how your complaints against Betplays ended. Well, it would not be fair to punish the casino for these findings.
It appears you disagree with what the casino demonstrated, but that does not mean the casino did actualy some fraud. Again, Safety Index can't be changed every time we players are certain something wrong has happened. First, it must be proved. Especially when it comes to breaking the rules.
I would expect someone with your moral qualities to understand the principles of evidence.
In any event, we will not reply to the issue that we have already addressed with you, and all of your posts that contain explicit accusations or turnouts will be removed. We will not waste our time correcting your "opinions" on Casino Guru based on assumptions and rejected complaints, but you are free to leave if you do not like what and how we do.
Last warning.
No me han mostrado ninguna evidencia de ello.
Si me registré y jugué usando un correo electrónico o dispositivo diferente, déjame saber tu dirección de correo electrónico.
Para empezar, solo tengo un dispositivo móvil y normalmente solo uso la computadora portátil que viene con el juego.
Si la información en la que se basa su reclamo no se ha hecho pública y revelarla al público en general podría ser problemático, envíeme la evidencia.
La investigación reveló factores adicionales
BetPlays reconoce el hecho innegable de que la información personal fue alterada y considera que esto es motivo de confiscación por violación a sus términos de uso.
Incluso si se resuelve, ¿no habrá ninguna penalización para la otra parte?
Dicen que es IP o similar, pero mira el atractivo de la comunidad.
Muchos usuarios se ven afectados por la misma razón.
¿ El factor adicional no significa que la dirección diferente se incluyó en el motivo original de la confiscación?
Así que lo que quiero decir es que están proporcionando pruebas fabricadas.
Incluso si admito haber cambiado información personal, cuando te muestre la evidencia fabricada como esta, lo creerás y ese será el final.
En otras palabras, admitirán honestamente que su información personal fue alterada e insistirán en que el problema se ha resuelto.
Si hubiera presentado las pruebas de la forma habitual en otros casos, el árbitro las habría manejado sin ninguna duda.
Déjame explicarte mi problema una vez más.
Mis datos personales fueron inicialmente alterados, lo cual es la base de la confiscación.
También le expliqué que no había alterado ningún dato personal y que había descubierto el problema de un sistema en el casino que lee automáticamente la información y le proporcioné testimonio de ello.
¿No acabo de demostrar que una de las razones de la confiscación se debió a una actividad fraudulenta por parte del casino?
Teniendo en cuenta esto, no entiendo por qué la gente debería simplemente aceptar sus afirmaciones.
En primer lugar, debí sospechar y expuse su fraude, incluida la falsificación de información personal.
Entonces deberías mostrarme otra razón del por qué.
BetPlays cometió un error.
Además de eso, no puedo entender su respuesta de depositar su plena confianza en la evidencia proporcionada por BetPlays.
(Desde el principio he mencionado la posibilidad de aportar pruebas fabricadas)
Si está dispuesto a ser justo, por favor proporcióneme una lista de direcciones de correo electrónico en las que me he registrado varias veces y las direcciones de billeteras de criptomonedas en las que he realizado depósitos a través de esas cuentas.
Si mi afirmación de que fue preparado por mí es correcta, entonces soy el creador y no hay problema en que comparta mi información.
It is clear from your responses that you merely believe what you are saying, and nothing we say will alter that.
Nothing I say will change your mind if you would rather continue to believe that the casino provided false evidence, which we were more than willing to use against you.
You would say these are untrue even if I presented the proof. So, I think the only way this could end is:
Do not bring up this subject again; maybe this will be sufficient to keep you around. Do not ever accuse us of any other presumptions you may have.
However, if you insist that you no longer trust us and, as a result, you likely do not even want to use any other free services, we can immediately close your account and put an end to another ongoing complaint.
The choice is yours.
Radka :
Por favor, responda si la información personal falsa fue uno de los problemas en la confiscación.
Si la información personal falsa no es el problema original, entonces daré marcha atrás.
La razón es la misma que para cualquier otro usuario y el casino hará lo mismo para todos.
Happy Saturday to you!
Forum administrators are seen as enthusiastic Casino Guru members who are fully engaged in all that this site has to offer. But, as I have already stated, I will say it again: we take over the forum and, when necessary, we attempt to enlist the help of our committed colleagues. I genuinely get that you think I am a person who can look into anything you have found suspicious or that you came to a conclusion about. In actuality, I am not obligated to serve as your personal clerk. It would really be best to email your mediator if you have any disagreements about anything related to your complaint. If the complaint has already been closed, you can also gather new information and request that it be reopened.
Naturally, you have been using the forum to ask Caisno Guru questions for the past few days, looking for every detail to answer your thoughts. However, I will not do my best to respond to such posts every day. As you can see, there are still a lot of people in the area looking for assistance with the current problems at the casino; they are the ones who most need our focus. Even so, I continue to think that an open discussion is far preferable to ignorance.
I know you will be disappointed, but no one will post complaint proofs on the forum for a very good reason. For this reason, complaints are handled outside of the public forum. By displaying the internal documents the mediators received from the casinos. It would quickly close all the gaps and very likely prevent the Casino Resolution Center from handling additional complaints. Please try to respect us; we can't allow that to happen.
However, the casino proved that multiple active accounts were created from the single device you claimed to have, according to the complaint closure. When combined with the rest of the internal files, the result was:
The initial concern regarding the address change appears to have been resolved by the casino team,
We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"
For instance, all of these details are typical indicators of bonus hunting.
Since you always have access to this resume, I am not sure if it helps.
I am unable to guarantee that I will reply to other responses on Monday.
Pero por favor, administradores dejen de justificar betplays, este casino ha estafado a muchos jugadores, incluyéndome a mí.
Cuando organizo el orden de las historias, no puedo evitar tener preguntas.
Se descubrió una vez más que el motivo original de la confiscación se debió a una disputa sobre el ingreso de la dirección.
Como resultado, las ganancias fueron confiscadas y la cuenta fue congelada.
Uno de los miembros del personal de soporte me aseguró que no había cambiado intencionalmente ninguna de mis informaciones personales y que había sido BetPlays el que lo había hecho.
En este momento, esto no califica como motivo para congelar mi cuenta.
Tenía la esperanza de poder exponer a fondo las malas acciones de la otra parte en el problema de la dirección y enviar buenas noticias a la comunidad, pero no pude hacerlo.
Nuevamente, solo tengo un dispositivo: un dispositivo móvil y una computadora portátil.
Solo tengo una dirección de correo electrónico para registrarme en el casino.
No hay forma de probar el entorno de un individuo y sería fácil fabricar el historial de acceso, etc.
Inventarán acciones que nunca cometieron, haciendo imposible que los usuarios demuestren su inocencia respecto a los términos de uso que dicen seguir.
Entiendo que el árbitro está a mi favor y que no tiene sentido seguir luchando en las circunstancias actuales.
No estoy del todo contento con ello, pero fue una experiencia valiosa para mí aprender que hay sitios que se comportan de manera tan maliciosa.
Esperamos que se exponga el comportamiento malicioso de este sitio de casino y que otros usuarios puedan recuperar sus fondos.
casino.guru's review of betplays is most definitely wrong, Betplays is a known scam in the gambling industry.
hundreds of closed accounts for the same reason, I also do not understand what evidence the casino presents but it seems that it may be prefabricated, most of the 90% positive reviews on trustpilot are made by the casino itself from fictitious accounts with one review, it is clearly visible, in reality betplayś would have 99% negative reviews in which each of them concerns an accusation of breaking point 3 and 9 of the regulations, which seems unlikely that such a large number of players could be accused of the same.
CASINO.GURU you can be sure that if you open an account at this casino and win a larger amount you will be accused of breaking point 3 and 9, no matter what you do.
Pero por favor, administradores dejen de justificar betplays, este casino ha estafado a muchos jugadores, incluyéndome a mí.
Hi there.
Frankly, in your precise situation, we could not even prove whether you have been scammed or not because our whole website is solely dedicated to casinos, not sportsbooks. We have explained everything to you.
Therefore, relating your situation to the context of this ongoing communication is, at best, misleading.
I understand it is very convenient to agree without a deeper thought, but please try to think about the context.
I understand you feel somehow betrayed, but we can't help you unless your matter is associated purely with a casino-related situation.
I hope you at least tried to resolve the matter through the list of sports betting sites that Tomas provided you with.
Did you?
casino.guru's review of betplays is most definitely wrong, Betplays is a known scam in the gambling industry.
hundreds of closed accounts for the same reason, I also do not understand what evidence the casino presents but it seems that it may be prefabricated, most of the 90% positive reviews on trustpilot are made by the casino itself from fictitious accounts with one review, it is clearly visible, in reality betplayś would have 99% negative reviews in which each of them concerns an accusation of breaking point 3 and 9 of the regulations, which seems unlikely that such a large number of players could be accused of the same.
I understand what you're saying, and I recall having one of your cases discussed because of failing the verification through the Sumsub.
So, submit the complaint. The main issue is that no one has proven those claims. Will you be the first? The only action required was to submit a complaint and prove the casios techniques wrong. This is something we can't do without you casino players.
In the very few cases where the players were able to even explait the merit, the casino's choice was found reasonable, thus right.
If you are aware of any other players who have had their accounts unfairly closed without any involvement from Sportsbok, please forward them to us. For now, it seems they prefer to complain around forums or on TP, which provides us little chance of confronting the casino's methods. 🙁
Perhaps, but first someone needs to back up this story. The size of this forum has grown to such an extent that we are unable to dispatch someone to visit every casino where players are likely to be treated unfairly, based on forum posts. No one actually does that.
Rather, we rely on your authentic experiences supported by evidence.
I've been thinking about that, and I can't find anything in your favor.
"We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses."
Even if you had stated that someone could use your phone or laptop to create a new account and receive the same bonuses, it wouldn't have made much of a difference. This is because, according to the complaint and my understanding of the circumstances, you repeatedly stated that you don't live alone, yet no one else had access to your device. Well, we saw the account details - the same device was used. If my memory serves me correctly, you also struggled to recall which games you've played with your single account.
I mean, imagine how this all comes together. I do not mean to offend, but we have not discovered anything that would help us defend you.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
