Tema general sobre Casinia Casino (página 9)

Hello, good afternoon, I would like to know why they downgraded me from a VIP level just like that????

I have another problem, I can't contact the live chat

Εγώ έχω άλλο πρόβλημα δεν μπορώ να επικοινωνήσω με το live chat

For now I'm going to be patient and hold on, but this is starting badly. Today, 3 business days have passed since the first one. Through the game chat, they tell me that they agree with me that this should have been solved. The question is that

I withdrew 500 on 11/06

On 07/11 another 500 and

On 08/11 another 500, so if the first one is already late, the others are the same.

I want to be patient and wait until it doesn't take too long and I trust it but it looks bad

Hola, esa es probablemente una pregunta que deberías hacerle al casino. ¿Les preguntaste y te dieron una respuesta?

¿Cuál es el motivo por el que no puedes comunicarte con ellos? ¿Desapareció el ícono del chat en vivo o cuál es el problema? ¿Has intentado enviar un correo electrónico para averiguar qué puede estar detrás?

Entiendo por qué tienes esta actitud y si el casino no te paga dentro de 14 días, intentaremos ayudarte si presentas una queja.

Pero por ahora, seamos pacientes y veamos si el casino se comunica contigo o te envía el dinero. Me alegraría que no se prolongara, pero el casino debe solucionar este retraso.

Si tienes algo nuevo, aquí estaré.

In the end I cancelled one, I cancelled the one from 08/11 but I didn't play the money, it's in my account, I prefer not to overload the withdrawals so much, I still have pending withdrawals from 06/11 for an amount of €500 and from 07/11 for another amount of €500. If I don't receive the withdrawals this Friday, can I file a complaint? Since it would be 10 days and to speed things up a bit

Por favor alguien del foro que Casinia haya pagado y que sea cierto por favor que me responda y si me lo puede demostrar

Casinia are the same as legiano?

Está bien, ni siquiera juegues con ellos. En teoría, puedes presentar una queja, pero por ahora te responderán las preguntas básicas y nuestro equipo esperará hasta que transcurran las dos semanas que mencioné. Luego, seguiremos adelante y nos comunicaremos con el casino después de la investigación si no recibes el dinero para ese momento.

Hola, tienes suficientes jugadores que han descrito sus experiencias, solo revisa este hilo.

Pruébalo y obtendrás la respuesta a tu información.

Por lo que he visto no tienen relación, ¿por qué preguntas?

I understand.

So I will continue as I have been doing and in 2 weeks I guess it will be from the 20th I will file a complaint if everything remains the same to see if you can get this to change for now I will have to wait I will not play with them until this is resolved so that my balance does not change or I do not lose it either, let's keep our fingers crossed

Yo diría que es el enfoque correcto. Esperaremos a ver cómo va todo y con suerte se resolverá sin que tengas que presentar una queja.

Buena suerte. ☘️

Thank you very much for your time. In a few days I will contact you again just when I am on day 13 without being paid and without receiving news from the casino and if they pay me I will also write to you to leave a record.

Espero que salga bien.

Cruzo los dedos.🤞

Hi, I've been waiting for a month and a week for a full payment of €1500 to be made. I've spoken to all the guys on the live chat. I want to know what's going on, why there's such a delay in payments and if they'll actually deposit my money. I've been patient but it's been too long.

Hola, tienes razón en que esperar tanto es demasiado. ¿Necesitabas que te verificaran o ya lo hiciste? ¿Te dijeron el motivo por el cual llevas tanto tiempo esperando?

En tu caso yo definitivamenteabriría una reclamación porque llevas esperando demasiado tiempo.

¿Crees que seguirás adelante con ello?

My Casinia account is verified, everything is in order. Their response is that my request is in the queue because they have many withdrawal requests. In fact, since day one of winning, I made 2 withdrawals of €500 each and as the days went by they cancelled them for no apparent reason. I have had three withdrawal requests of €500 each in the queue for a month now and I also have €700 in the Casinia account to withdraw as well but I can't do anything until I receive my first payment. It is really very frustrating to have won €2200 and not be able to enjoy it, the worst thing is that there is no clear answer, only that you have to wait.