hace 1 año
This remains probably the single worst casino experience I have ever had. I hope everyone avoids this pile of trash.
Tema general sobre Gama Casino (página 2)
hace 1 año
I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
hace 1 año
Hello - I'm sorry I felt ill.
Speaking about sickness, I can only agree, the gambling industry is quite a shady place no wonder you have enough.
Once you realize you don't need to be fooled in any casino anymore because it's just no fun at all, that's what I would mark as the best time to say goodbye! 😀.
It's actually quite sad.
But I'd like to thank you for your effort. Would be nice to see you around someday. ✨
Stay well!
hace 1 año
I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
hace 1 año
Does not sound good at all. I empathize with your attitude, yet it is the first time I'm hearing about similar issues in their sister casino, lasting longer than a year.
Proving something like that is not an easy task. This is what complaints are for, so if you struggle in another casino - Cat, for instance, submit another one.
I'm sorry to say it, but "it is obviously a lie" is not proper proof, so the index stays the same untill someone proves it undoubtedly.
This is how it works:
hace 1 año
By taking a look at reviews of Cat Casino on Casino Guru, you can see that the first mentions of this ’technical difficulty’ are dated over a year ago.
There are numerous reviews mentioning the casino claiming that due to technical difficulties, no withdrawals can not be made.
I think there is substantial info from the side of the customers already.
Editado por el autor hace 1 año
hace 1 año
I checked the casino review page and found nothing. Hey! Any chance the info you mentioned is hidden in the older user reviews by any chance?
That would explain a lot.
But the main approach is still the same. The reputation or Data Team won't change ratings based on the forum posts or user reviews, unquestionable proofs are solely needed for that, which means - complaints.
If you feel that something was overlooked, contact the Data Team and share what you gathered:
data@casino.guru
Not much else I could do from my perspective.
hace 1 año
Abrí una cuenta en Gamma Casino, pero la cerré inmediatamente. La razón de esto fue el enlace para activar la cuenta, que estaba marcado como no seguro, y como se indica allí, se usaron enlaces similares para robar datos personales. Me interesa saber si alguien más tuvo experiencias similares en este casino.
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hace 1 año
Ya know, I've never played at Gamma. Thanks for the info. Unfortunately. I have been a gambler online for many yrs and have done really well actually. That's until this year. Everything has changed, there's no regulators and if there are, the "online Casinos" are paying them off. Sad but true. I'm getting ready to file yet another, not one but 2 claims against 2 casinos. One I've complained about before for non payment. They did pay me on the end but I about fell over when I logged in. Under my profile it says "SKILLED PLAYER" lol. Then they took away all bonuses, promos etc. So, I told them they're crazy and I don't play there anymore. "Duckyluck"... The other is BetUS. Been member for yrs. Everything changed when they sold few yrs back. It's really bad. I'm in for a fight but I've got screen shots plus all communications. They're full of it. Oh, the Guru actually gave them an excellent rating? Don't care the truth always comes our, it's a matter of how long and hard you fight for what's right. It's not even about the money, it's principal. They are snakes, and good at ripping you off. They don't have a license. But they found way to get the Govt of Curaco to regulate them. Costa Rica is where they call home however, they are in Canada. For real. I do my research
It's not fun but if we don't say something nothing will change. Still may not but gotta try
Thanks for reaching out.
Look for my posts, I'll do same with you.
Take care......
hace 1 año
Abrí una cuenta en Gamma Casino, pero la cerré inmediatamente. La razón de esto fue el enlace para activar la cuenta, que estaba marcado como no seguro, y como se indica allí, se usaron enlaces similares para robar datos personales. Me interesa saber si alguien más tuvo experiencias similares en este casino.
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hace 1 año
Ok, that is serious!
Thanks for the warning! Did you take any screenshots, perhaps? That would be useful!
hace 1 año
Hello, and thank you for your part.
May I remind you of the reply button? It's the best way to stay in touch with someone. 😉 Might be handy, right?
Editado por el autor hace 1 año
hace 1 año
Desafortunadamente, no tomé una captura de pantalla. Estoy escribiendo aquí ahora solo para ver si alguien más tuvo la misma experiencia al registrarse en este casino.
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hace 1 año
That's a pity. If something like this happens to you next time, you can take a screenshot and post it here. We'll be glad to see it.
I'm also curious if anyone else will have an experience similar to yours. Is this the first time this has happened to you ? Otherwise, have you had previous experience at any other casino with a comparable issue ?
hace 1 año
No es la primera vez que me pasa algo así al registrarme en uno de los casinos. Y por supuesto hice lo mismo que en este caso con el casino GAMA. Simplemente no vale la pena el riesgo. Desafortunadamente, una gran cantidad de casinos, incluso los mejor calificados, siempre encuentran excusas para no pagarle. Me pasó muchas veces, no relacionadas con este tema, que me pedían cosas imposibles para confirmar la cuenta, para luego solicitar el pago del dinero.
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hace 1 año
I completely understand. If a person suspects the links might be dangerous, it's certainly not worth it to try and play. Perhaps it's a good thing that you've had similar experiences, because now you know what to do and what not to do if you come across such a link.
If we are talking about verification, yes, sometimes it can be a difficult process, but casinos have to protect themselves, just like they should protect the player, in my opinion. If you are interested, you could also start your own thread on this topic in the section- casinos, where you can describe your experiences in more detail, for example with KYC in different casinos. Other players might also be interested, as there is a lot of discussion about KYC. What do you think?
I would also like to ask you additionally, what other casinos have you had problems with links ? Which impossible things did the casinos ask you to verify your account? Let me know. 🙂
hace 1 año
Actualmente tengo una queja contra Gama aquí en Guru porque Gama no cumple con la protección del jugador.
Desafortunadamente, no recibo respuestas claras de Casino Guru y el caso lleva un tiempo. Ya tengo la sensación de que Casino Guru volverá a ponerse del lado del casino aquí, aunque el caso es bastante claro.
Cerré mi cuenta allí sin opción de reabrir y de forma permanente y Gama volvió a abrir la cuenta de todos modos.
Una prohibición permanente y ninguna opción para reabrir también significa que bajo ninguna circunstancia puede haber una opción para reabrir la cuenta. Casino Guru ya está insinuando que Gama tiene razón, lo que claramente no es el caso, y realmente espero que Casino Guru resuelva este caso de manera justa y a mi favor.
De lo contrario, no es creíble que represente a los jugadores aquí. Gama ya ha sido criticado por varias cosas y dejar eso impune diría mucho de ti.
Sí, estoy enojado. Casino Guru no manejará mi caso, no se pondrá en contacto con Gama y luego, en unas pocas semanas, me rechazarán y se pondrán del lado del casino. Y luego te sientes doblemente jodido cuando tienes que esperar tanto tiempo sin que Casino Guru haga nada.
Por lo tanto, pido nuevamente que me comunique con la gerencia o un gerente afiliado de Gama y discuta mi caso y entregue el dinero, que se retiene ilegalmente debido a la violación de la protección del jugador.
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hace 1 año
Hello there.
Asking here is not going to work. Admins do not deal with complaints, and complaints handlers are non-present here on the forum - I'm sorry.
Well, I checked out the rejected complaint (closed due to insufficient evidence), and I feel it is probably quite similar to the last one, right?
Well, I think this statement is pretty clear:
"Secondly, the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."
And as far as I see, there is again no mention of the gambling problem in the second (still open) complaint.
I strongly advise you to ask your account to be closed due to gambling issues next time you feel like you need to exclude yourself, otherwise, it will probably end up the same.
I'm just trying to help you understand that asking your account to be closed permanently means no real protection. This is not understood as a self-exclusion.
Believe me when I say I understand you're not happy about the current events.
hace 1 año
Es increíblemente escandaloso que ahora estés discutiendo así otra vez. ¿Un cierre permanente, una prohibición permanente, sin opción de reapertura y estás a punto de decirme que el casino está en ese momento?
Están en connivencia con los casinos y no ayudan a los jugadores de ninguna manera. No tengo la obligación de decirle al casino por qué quiero prohibir permanentemente mi cuenta para siempre y casi todos los casinos hacen una prohibición permanente y eso es exactamente lo que es. Excepto que Gama no lo hace y estás tratando de defender eso ahora mismo.
No tengo absolutamente ninguna simpatía si finges que no entiendes. Lo que escribo es completamente lógico y cualquier persona con sentido común y un poco de lógica lo entenderá y lo verá de la misma manera que yo.
Si un casino no respeta la solicitud explícita de un cierre permanente y permanente sin opción de reapertura, repito, sin opción de reapertura, entonces claramente el casino ha violado la protección del jugador y bajo ninguna circunstancia debe reabrir la cuenta.
La única razón por la que no lo ve de esa manera es porque tiene un interés financiero en el casino y no le importa si un casino infringe la protección del jugador.
Se confía en ti y luego esa confianza se traiciona por completo y te ríes de la manga con el casino porque los jugadores son muy crédulos y recurren a ti. No voy a aguantarlo esta vez y realmente espero que usted resuelva este caso de la misma forma en que lo resolvería cualquiera sin ningún interés económico, a mi favor.
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hace 1 año
Yeah,
definitely noticed a trend here with Guru protecting mostly Russian-owned, Curacao-based casinos. I find it hard to believe that it is a coincidence these tend to have HIGH SAFETY standards but pretty abysmal customer reviews.
Radka's reply to my accusations of Game and Cat having defended themselves with 'technical issues' is beyond absurd.
Radka, can you not read? It is quite visible from the reviews for _Cat Casino_ that they have had these 'technical difficulties' for over a year.
hace 1 año
Isn't it simply because most of casinos in our database are licensed in Curacao? Then we clearly receive most of the complaints against those casinos and in some cases, we clearly stand on their side. You could hardy say that we tend to protect casinos based in Estonia since we don't have enough of them in the database.
hace 1 año
Es increíblemente escandaloso que ahora estés discutiendo así otra vez. ¿Un cierre permanente, una prohibición permanente, sin opción de reapertura y estás a punto de decirme que el casino está en ese momento?
Están en connivencia con los casinos y no ayudan a los jugadores de ninguna manera. No tengo la obligación de decirle al casino por qué quiero prohibir permanentemente mi cuenta para siempre y casi todos los casinos hacen una prohibición permanente y eso es exactamente lo que es. Excepto que Gama no lo hace y estás tratando de defender eso ahora mismo.
No tengo absolutamente ninguna simpatía si finges que no entiendes. Lo que escribo es completamente lógico y cualquier persona con sentido común y un poco de lógica lo entenderá y lo verá de la misma manera que yo.
Si un casino no respeta la solicitud explícita de un cierre permanente y permanente sin opción de reapertura, repito, sin opción de reapertura, entonces claramente el casino ha violado la protección del jugador y bajo ninguna circunstancia debe reabrir la cuenta.
La única razón por la que no lo ve de esa manera es porque tiene un interés financiero en el casino y no le importa si un casino infringe la protección del jugador.
Se confía en ti y luego esa confianza se traiciona por completo y te ríes de la manga con el casino porque los jugadores son muy crédulos y recurren a ti. No voy a aguantarlo esta vez y realmente espero que usted resuelva este caso de la misma forma en que lo resolvería cualquiera sin ningún interés económico, a mi favor.
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hace 1 año
Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.
When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:
Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.
When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.
Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.
It has nothing to do with us protecting certain group of casinos. The approach is always the same.
