hace 3 días
Hello, I think that if you write to the casino that this is your current situation, you should be able to change it, or they should be able to change it. Did you tell them you have a different address? If so, what did they say?
Tema general sobre MyStake Casino (página 21)
hace 2 días
Hola, le escribí al casino exactamente lo mismo que escribí aquí y bloquearon mi cuenta porque creen que estoy usando los datos de otra persona, aunque en realidad ni siquiera había cargado un comprobante de residencia en mi cuenta porque tenía miedo de que pudiera pasar algo ya que las direcciones no coincidían, ahora ya no responden mis correos electrónicos y presenté una queja aquí mismo en este sitio y estoy esperando una respuesta. Me encantaría que pudieras revisarlo también y decirme qué piensas.
Traducción automática:
hace 2 días
I would always recommend contacting the casino in case of any unpleasantness, even of this nature. There is nothing to worry about because the more you wait, the worse it can be in the future.
Anyway, since you have filed a complaint Veronika is now in the process of resolving it and hopefully it will be cleared up and you will be able to change the incident.
I have looked at the complaint and since I don't deal with them, I will ask you things here from time to time.
Of course when you have an update, please let me know.
hace 2 días
Como les dije ya no me contestan, creen que haya forma de recuperarlo, entenderán la situación? además porque se puede comprobar muy bien lo que le dije a Verónica en el mensaje al cual aún no me ha contestado
Traducción automática:
hace 18 horas
In my experience, MyStake Casino usually responds to complaints when contacted by us. We first have to find out from the player everything that is necessary for this to happen. I don't want to give you any false hopes that this will be resolved, I would rather wait to see how the whole situation develops and what our team will find out from you as well. Then we'll see what the casino has to say.
Besides, Veronika doesn't just have one complaint, and you have a timer at the top right of your complaint that tells you how long each side has to respond. So you don't have to worry about not getting an answer from her.🙂
