Y recibí un correo de mystake pidiéndome el estado de cuenta de depósito en PDF, pero hice el depósito con post and pay, o sea, primero te dicen que puedes depositar con tarjetas prepago luego después no te dejan retirar ayuda
Hi, according to what I've read the only issue you have is that you can't verify the pamynet method yes ? The problem is that you can't get the pdf from the prepaid card apparently, so you're not the first one struggling hard to get wins in the end. Is that all you need to provide to the casino and all the other documents were fine ?
I saw that you have already submitted a complaint and so our team will try to help you in your situation. I firmly believe that this will be possible and you will eventually get your money.
If something new comes up or the casino informs you about something, let us know in the complaint section and feel free to let us know here on the forum also.
I'll keep my fingers crossed for you. 🤞
Buenos días muchas gracias subieron fuiste muy amable y confiable
Hi, do you mean that in your case you moved forward and were allowed to verify ? That would certainly be great and wonderful news but I'm not sure so I'm asking just to be sure.
If by any chance you have managed to resolve the situation or learn anything new, post it in your complaint so that Petronela also has an overview.
I am waiting for your reply.
Hola, quisiera saber por qué no me deja apostar en mi casino de Mystake, e activado un bono y cargado plata para jugar y no me deja apostar, me salta esto
Have you contacted the support team regarding this error? They should be able to explain, I reckon. Please let us know.
Hola hace unos días abrí una cuánta con 45 y luego habría otra cuánta con 10$ y jugando con la de 10$ logré unas ganancias de 50$ y ahora el casino no me deja retirar mi dinero como podría hacer para solucionar eso
Could you tell us what the reason is for not letting you withdraw, please? Did you pass the verification process at this casino?
I've been playing at MyStake Casino for a while now. The selection of games is good, but the payouts are delayed, which is a bit frustrating(
So how long did you have to wait for the withdrawal, please?
Here's the link where you can submit a user review if you wish.😉
Me cree una cuenta, jugué, me divertí y ala hora de retirar el dinero me saltaba el siguiente error:
Unfortunately, we couldn’t verify you
We could not verify your profile as your age doesn't match the requirements. If you have any questions, please contact the Company where you try to verify your profile kyc@mystake.email
Soy mayor de edad y no se porque ocurrió eso, de igual forma le redacte un e-mail a la dirección la cual se indicaba en el mensaje de error
espero la solución de este problema y si alguna persona del foro, moderador o miembro activo de la comunidad puede ayudarme porque necesito ese dinero y daré todos los datos que sean necesarios para confirmar que soy mayor de edad y para poder retirar mi dinero
desde ya muchas gracias a todos
Hi, did you select your date of birth or something similar in the registration form ? When you verified did you send your ID or as soon as you tried to verify it threw you this error without the possibility to send anything to the casino ?
Of course, you did the right thing to write to the email listed in the screenshot and we will wait to see what reply you get from the casino. Maybe this is just some misunderstanding and you will solve it together without any further problems.
However, if that is not the case, feel free to contact us and we will try to assist you.
Let me know when you have an answer.
are uk players getting paid out on this site ? I pending withdrawal with them
Hey, I don't think it depends on the country, unless we were talking about the UK being restricted in a casino. That's not a concern.
Anyway, how long have you been waiting for a withdrawal ? Is this your first one ? Have you been able to verify or it was not needed yet ?
Oh I’ve been paid actually , no complaints . Super fast within 24 hrs was verified start away
See. Sometimes you just have to be a little patient and not worry right away. The withdrawals according to what a lot of players write are usually not immediately in order, but as long as it was within 24 hours, then it's perfect I would say.
I suppose after this experience you will continue to play here, am I right ? 🙂
Yes I would I have no issue thankfully . Had so many issues with sites was worrying . But it was for nothing . Thanks
I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please. Thanks
And when exactly have you requested the withdrawal? How long is it going for?
Hopefully, now the wait will be over after they approved your document.
I requested the withdrawal 3 days ago now. I still haven’t recieved it. When I ask for an update they say withdrawal processing can take 3 days and to be patient but I thought I would of heard something by now seeing as I verified my card info like the asked.
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