hace 1 año
Entonces te envié nuevamente un comprobante de domicilio diferente en formato PDF, aunque me enviaste el mismo correo electrónico, tu sistema lo aceptó. Espero que funcione esta vez.
Traducción automática:
Tema general sobre Rolling Slots Casino (página 10)
hace 1 año
Dear Sinoo89,
Thank you for sending the updated proof of address! Our team will review it as soon as possible within their working hours—Monday to Friday, 9 AM to 6 PM (GMT +2).
We’ll keep you informed of any updates along the way, and we appreciate your patience and cooperation!
Thank you once again for working with us to complete this step, and please feel free to contact us if you have any questions.
Warm regards,
Rolling Slots Team.
hace 1 año
Estimada Romi, no es la primera vez que me he verificado en un casino. Lo he hecho en numerosas ocasiones. También he intentado colaborar con ellos, pero Rolling Slots no me ha ayudado. ¿No te parece extraño que los documentos que me envían primero sean aceptados y luego rechazados nuevamente? Aún tengo todo el proceso en capturas de pantalla que puedo enviarte. También he incluido algunas aquí donde puedes ver claramente que el casino primero aceptó los documentos pero luego los rechazó nuevamente. Hay una intención maliciosa detrás de esto. No solo le he enviado a este casino un documento con comprobante de domicilio sino varios, primero lo aceptaron y luego lo rechazaron nuevamente.
Traducción automática:
hace 1 año
Hi there.
It appears to me that the casino representative is attempting to assist you, which is not as common as you might believe. Naturally, we do not know why the documents were approved and then denied; yet, thanks to you, perhaps we'll get some insights.
Hope the KYC will soon be over! Would you update us on Monday afternoon?
hace 1 año
Hola
Sí, por supuesto, tan pronto como sepa más te lo haré saber.
Traducción automática:
hace 1 año
We'll be here waiting.
hace 1 año
Hola, según tengo entendido, mi cuenta ha sido verificada y, según el casino, mi retiro está programado para el 05.11. Te mantendré informado.
Traducción automática:
hace 1 año
Hopefully they will do as promised then.🤞
Which payment method did you use, by the way?
hace 1 año
¿Qué está intentando el representante del casino? ¿Ayudar a alguien? No tiene sentido escribirle a alguien para que envíe sus datos y demás si de todos modos no es suficiente. Ya pasé por todo el drama de Rollingsot y nunca más. Solo están acosando a la gente, nada más.
Traducción automática:
hace 1 año
And what did you have problems with? I tried to find out if the game issues were solved but he stopped answering until now, so we can only speculate about it. Of course he wrote on the forum that the verification was successful but I don't know how the withdrawal went.
Did you also have problems with the withdrawal or KYC? 🤔
hace 1 año
Hello and good afternoon to everyone ,
I am new here and came to see some commets about Rollingslots.com.
I just made my first withdrawal request and my account was verified .
Any idea/opinion of how many days will pass till i see the money ?
Thanks in advance.
hace 1 año
Hi, welcome.
It probably depends on the payment method you used. So how did you withdraw? Some are faster and some are slower.
Also, casinos don't usually process withdrawals on weekends and with the holidays coming up, I'd probably be prepared for anything.
Of course, if there's a problem and you don't have the money, we give casinos 14 days, you can call us and we'll try to help.
But I'd be glad if you got it as soon as possible. ☘️
hace 1 año
14 days?!?!? Oh my god my friend please dont tell me that i need it. I withdraw via bank account - iban .
They verified it.
Thank you
hace 1 año
That's how much we give the casinos to pay the players before it is possible to use the complaint with us and we would contact the casino.
I'm not saying it has to take 14 days.
When you say the casino verified it, what do you mean please? That the withdrawal has been processed?
hace 1 año
Hello Jaro good evening.
I mean they verified my account ! I gave them the documents immediately after they asked me.
Regarding the withdrawal it says "εκκρεμεί" in greek it means "pending".
ResponderCitar1
hace 1 año
So, hopefully soon it will be processed now when your account is verified.
Surely let us know how it goes, please.
hace 1 año
Hello, I would not say there is a reason to be concerned just yet. During the most holy Christmas holidays, one can be prepared for a delay, I guess. May I ask you to be patient, please?
Alternatively, I spot an active casino representative in the beginning of this page; care to use the replay button to ask around? Feel free to try that out, perhaps the person will get back.
hace 1 año
Una transferencia bancaria no debería tardar tanto ni siquiera durante las vacaciones de Navidad: un máximo de 5 días hábiles. Todo lo que tarde más, en mi opinión, tiene un único motivo: el casino quiere que el jugador retire el pago y siga jugando. ¡Y así pierda su dinero!
Traducción automática:
hace 1 año
Dear Paclmaya,
Thank you for your feedback. We understand your concerns and regret that you’ve had this experience.
Our team want to assure you that we always strive to process bank transfers as quickly as possible. In rare cases, especially during holiday periods, delays may occur due to bank processing times, which are unfortunately beyond our control.
Unfortunately, based on the provided information, we were unable to locate your account in our system. To assist you further and resolve your case, could you please provide us with the following details:
Your username or account ID.
The email address linked to your account.
The approximate date and amount of the withdrawal.
We greatly appreciate your patience and will do everything we can to resolve your issue as quickly as possible.
Kind Regards,
Rolling Slots Team.
hace 1 año
Son unos ladrones solo quieren que ingresen y nunca te dan los bonos
hace 1 año
Dear mjcantalejo,
We’re sorry to hear about your negative experience and appreciate you taking the time to share your feedback. At Rolling Slots Team, we strive to ensure that all our players receive the bonuses they are eligible for, as outlined in our terms and conditions.
If there was an issue with a bonus not being credited, we would like to investigate this further and resolve it for you. Please reach out to our support team with your account details so we can look into the matter and assist you.
We value your experience and hope to have the opportunity to regain your trust.
Best regards,
Rolling Slots Team.
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