So when they canceled the second withdrawal they didn't say anything to you ? Since you have a complaint with us, we give the casinos 14 days to resolve everything necessary and I firmly believe that we will get the rest.
As far as closing the account is concerned, I usually have experience that it is possible when you have a balance of 0, is it different in this casino ?
Mi última solicitud de retiro es del 9 de agosto.
No sé exactamente qué pasará con el cierre de la cuenta, hay que esperar CUALQUIER COSA.....
Sí, simplemente lo cancelaron.
(Querían que siguiera jugando 😂😂😂😀)
Sólo yo puedo hacer eso, ¿verdad?
Allí puedes verlo.
En general, manténgase alejado de estos casinos.
Esperemos y veremos
Gracias !!!!
Yes you're right, we'll see how it all turns out, I hope it will be fair. 🙂
Actualizar:
Los 200€ cancelados se pagaron rápidamente.
Mi consejo: si no quieres un bono, no deposites, lo más probable es que ese haya sido el motivo de la cancelación.
Ahora estoy esperando el resto.
Qué tenga un buen fin de semana.!!
PD: Por supuesto que perdería todo en el futuro, así que mejor mantengo mis manos alejadas de ello...
Good news, I'm looking forward to it too. I hope the rest will come quite soon.
As for the bonuses, I mention it often, sometimes there are more problems with them than benefits.
I will wait for your further updates. 😉 🤞🎉
Actualizar:
Me quedó todo, aunque me cancelaron todo otra vez.
Nueva solicitud de retiro realizada.
Consíguelo hoy.
¿Cuándo les va a poner realmente de los nervios? 🙂😀
De todos modos, por favor, manténgase cauteloso.
Mientras tanto, gracias por el hilo aquí..lg
Great news then, I'm glad you got what's owed to you. Sometimes you don't need to back down and be a bit annoying. I don't know if it helps but I think sometimes it pays not to give up. 🙂
Ya he solicitado el pago de 1500 €, pero todavía tengo 18 500 € pendientes de pago. ¡No quiero involucrar a mi abogado! También he documentado todo para presentarlo a mi abogado porque las cantidades que describe son muy pequeñas. Por favor, ayúdeme.
Hola... entonces ¿3x500?
Una suma considerable...en total.
¿Cuánto tiempo llevas esperando el pago? Escribe todos los días en el chat en vivo... y sé amable. Mientras tanto, buena suerte...
¡Exactamente tres veces 500, exactamente este límite de retiro obligatorio! Todavía tengo 18.500 listos para retirar y, curiosamente, ¡no se puede abrir el chat en vivo, que ya estaba disponible los últimos días!
¡Estoy un poco indeciso en lo que respecta a tu pago! Yo no me preocuparía por eso.
Ya he solicitado el pago de 1500 €, pero todavía tengo 18 500 € pendientes de pago. ¡No quiero involucrar a mi abogado! También he documentado todo para presentarlo a mi abogado porque las cantidades que describe son muy pequeñas. Por favor, ayúdeme.
I won't speak on behalf of your lawyer, and I'm not familiar with "described amounts," but usually the casino sets the limits to apply these. Now that we see the casino has the will to pay you, it's just a matter of time. Am I assuming correctly that this casino is in delay with payouts?
in any case, please update your complaint properly - you can do so right here 👈
I'm eager to see further development on this matter.
hello everyone.
I don't understand that. The dear Royalgame casino checks my account, but does it have to be closed?? Also, the payment was cancelled!
I feel like it's not a fair procedure again :)
I sent an email, but no reply has been received so far!
Hello to you.
This situation you have described here happens many times whenever a casino is checking everything they need to. We believe that a player should, of course, always be informed about all the situations, but unfortunately not every casino does so.🤷♀️
May I ask how long you are waiting for the verification and if it is your first withdrawal attempt at this casino?
Let us know, please, how it all goes, and if you need some help from our complaints team, let us know for sure.
Hi Romi!
As a matter of fact, the first payment was made on Monday, September 9, about HUF 31,000. Here I got a HUF 80,000 transfer. Then yesterday I received an email that my payment was canceled and since then I can't access my royalgame site account or my jackpotfrenzy site either. both pages say that your account is under control! I sent 2 emails to royalgam but no reply! they can't give an explanation at customer service.
I'm a vip on the jackpotfrenzy site, I talked to my vip manager but he couldn't give me an answer either, my account doesn't see a ban.
So what now??
Sorry that you have to go through all this.
Try to wait a bit for the casino to get back to you and if there is no communication at all you should file a complaint, I reckon.
Our team will try to find the solution; just keep in mind that they won't be able to intervene before the 14-day time period passes.
So, maybe on Monday, please let us know how the things are, and hopefully we'll find the solution to this.
Would all this be okay with you? What do you say?
Hi I did withdraw in this casino 4 days ago 500e they still pending,nothing happens,-on chat and emails they just promising and keep contacting with financial department but absolutely nothing !!No idea I will get paid or how long I’m still need wait .Its absolutely joke how they operate.Maybe some advice or what to do…Thanks
Hello.
I think you should wait 6-7 working days. If it still hasn't arrived, file a complaint. Once you have received the referral, avoid rbidi n.v pages. They don't stick to their own rules! I've been playing on the Softgenius n.v sites (zip casino, spinaro) for quite some time, and with them 72 hours is 72 hours. 3 days and the money is in your account regardless of the amount. it is true that the inspection is detailed with them, but they comply with what is in their regulations.
Hi I did withdraw in this casino 4 days ago 500e they still pending,nothing happens,-on chat and emails they just promising and keep contacting with financial department but absolutely nothing !!No idea I will get paid or how long I’m still need wait .Its absolutely joke how they operate.Maybe some advice or what to do…Thanks
Hi, did the casino also tell you why you have been waiting for some time for your withdrawal ? When you contacted the finance department, did they write you something ? I would try to gradually learn what's wrong with my withdrawal and be patient. We give the casinos 14 days to sort out everything that is needed around the withdrawal and give the player the money. If that doesn't happen you can contact us and we will try to help.
Do you think you can handle it ?
It’s should be done already it’s passing 5 working days and no sign !!!Its said in 3 working days should go true but nothing it’s still pending.Yes will see what’s going on .Thanks
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