Este Casino mintió y falsificó datos al responder a mi denuncia.
Hablaron del valor de los retiros, pero no del valor de los depósitos y de cuánto hacen para que los jugadores adictos devuelvan su dinero allí.
Casino Guru en RoySpins no es serio, es visible para todos. Dale una calificación baja y sácanos de la cima.
Hi, I see your complaint has been pending for two weeks.
Anyway, just to give me an overview of the situation, what is this case about ? Did you try to self-exclude in this casino and failed ? Did the casino encourage you to play or was it somehow different ?
Can you please describe the situation a little more ?
Me eliminó varias veces.
Este Casino siempre me ha enviado comunicaciones para jugar.
Lamentablemente, debido a mi enfermedad, la adicción siempre se salía de control y me llevaba al juego.
Este Casino siempre me ha permitido crear nuevas cuentas debido a la adicción, con el mismo documento.
Cuando gané y me levanté, inmediatamente vinieron con mensajes para ganar más y lo perdí todo.
Este Casino no respeta la ley y mucho menos el juego responsable.
Además, hacen declaraciones falsas. En mi opinión, debería cerrar.
Ten cuidado, no te dejes engañar. Casino Guru continúa promocionándolo, pero no tiene nada de confiable.
Protege tu dinero y no lo pongas en este Casino, ¡no son serios!
Thank you for describing the situation. I would say that this is not the right approach for the casino to take if they knew you had a gambling problem. I don't think it's right to encourage a player to keep playing but to close his account. As for the problem itself, I would like to share with you a guide on responsible gambling that might be helpful to you.
However, have you requested self-exclusion as required or in accordance with the Terms and Conditions ?
Also, I see that your complaint is still open and our team will try to help you in this case. We'll see how it all turns out and I wish you a fair resolution. If you have anything new, be sure to let me know.
Sí, siempre solicité la autoexclusión a través de atención al cliente.
¡Ellos saben lo que están haciendo! Se aprovechan de los jugadores adictos.
¿Por qué no muestran el monto total depositado?
No son serios.
Casino Guru necesita cambiar la calificación de este casino a muy mala, Casino Guru promueve el juego responsable, este casino hace lo contrario.
No deposit bonus working, I like it
Perfect. Did you also manage to win something from this bonus ? What were the requirements for this bonus ? 🙂
En mi caso Casino Guru no decide nada a pesar de tener todas las pruebas.
no estás siendo imparcial.
¡Y mantén este Casino en la cima!
Thinking and reading should come first, in my opinion. Please start with his explanation 👈
We are really here to help you for free while you're acting, at least ungratefully. Wouldn't you say?
You're not being fair because you don't waste time learning about the process. 🤷♂️
Radka deja de perseguirme.
¿Soy libre de dar mi opinión o no?
¿gratis? ¿No reciben comisiones de los casinos? Di no públicamente y ya me callo 😂
I'm not chasing you, but you need to understand that such an approach will logically result in a proper response. To be honest, you are willingly trying to dishonor our efforts on our own forum. Ignoring basic facts and making fun of us. I'm not going to stay silent.
If you don't like what we do, let's have a proper debate or leave this site. Now, you just keep dancing around the fact that we get commissions from the casino we investigated and believe they are honest with players. Other sides simply motivate players to play in every casino they can handle a deal with. We are doing quite the opposite.
So, as long as you keep saying what you do, there will always be a response. Simple as that.
Ya tienes todas las pruebas de que RoySpins no es serio y opera al margen de la ley y permanece en tu TOP, eso es todo dicho...
Please note that the complaint has not closed yet. I already explained that this is the first step to changing the safety index. Read first if you aim to tutor us. 🙏
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
There are steps we need to follow to maintain reasonable and fair calculations. No result = no changes.
¡Jozef está haciendo un trabajo terrible! Ya ha superado todos los plazos y da respuestas inofensivas.
Si tienes gente aquí que no tiene tiempo, no les asignes casos.
I'm sorry, we are not interested in your recommendations. When he sees the possibility of helping players, he just won't backup.
Have a great weekend. I'll be off.
¿No te apoyo?
¡Ya envié todo! Perdí días y días enviándolo todo.
Jozef envía y está en su historial, tres correos electrónicos al día como máximo para todos los casos!!!
¡Esto no es trabajo, es ocio!
I didn't say you don't support us - where does this one come from?
It's actually a lot of work. If you don't need our help anymore, just say that to Jozef, because others need our support too. It is no surprise we have the highest number of submitted complaints because the community relies on us more than on anyone else. Think about that for a second.
¡Jozef no responde ante nadie! Toma mi caso y resuélvelo hoy.
This is a forum, not a marketplace, where your demands will be considered. I'm sorry; you need to wait. There is nothing more I can say.
Tienes razón, un mercado no está tan desorganizado.
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