hace 4 meses
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
Tema general sobre SpinBetter Casino (página 8)
hace 4 meses
Dear LeadeRJacK,
To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.
Best regards,
Spinbetter Support Team
hace 4 meses
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
hace 4 meses
I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂
hace 4 meses
payment problem continue 4days.
this is very bad.
hace 4 meses
Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?
randomplayy
hace 3 meses
Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it.
Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?
hace 3 meses
Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.
My account ID - 632027947
Thank you in advance
Editado por el autor hace 3 meses
hace 3 meses
Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.
If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.
Is this your first withdrawal attempt at this casino, by the way?
We'll be waiting here for your reply.
hace 3 meses
Hello, there is not much of an update except their yesterdays mail. 
Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.
And yes its my first withdrawal, but not first deposit 😄
Thank you.
Editado por el autor hace 3 meses
hace 3 meses
Thank you for your reply.
I just hope that they will really be able to solve it soon and you will get your payment.
We will wait for any update.
hace 3 meses
Hello, I have received the money just now.
hace 3 meses
That is some great news; congratulations.
So, what do you think. Are you going to continue playing there now?🤔
hace 3 meses
Hola, jugué en el casino Spinbetter y gané más de 50 mil. Lo estoy solucionando solo el segundo día, pero solo estoy recibiendo respuestas mecánicas aprendidas del departamento de Soporte y Seguridad. Ya les envié el Scan ID 3 veces y todavía no estoy verificado. Pero lo que es peor: ayer no fue posible retirar el dinero debido a la falta de verificación, y hoy, cuando intenté iniciar sesión, mi saldo se redujo casi a cero. El soporte respondió que no hay ningún problema de su parte y que no tengo ningún registro en la lista de juegos (lógicamente) porque ni siquiera había iniciado sesión entre estas entradas. Escribí una queja a dos direcciones, una de ellas respondió de inmediato, diciéndome que me comunicara con el soporte, diciendo que no se están ocupando de esto. Entonces, ¿a dónde exactamente debo escribir para averiguar qué pasó con mis ganancias? Gracias, Hana
Traducción automática:
hace 3 meses
Y por favor: ¿el límite de retiro es realmente 1000 por solicitud y solo 1500 en total por día?
Traducción automática:
hace 3 meses
May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.
The support should always explain this kind of thing to players, of course.
Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔
Try to look for it, or even as the support and let us know, please.
Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.
We'll wait here for your reply and will try to get the resolution of all this together.
1
hace 3 meses
Pero eso no es suficiente. Otros casinos suelen tener entre 20.000 y 2.000 por día.
Traducción automática:
hace 3 meses
I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.
hace 3 meses
Gracias Roni. No tenía bonos activos. El soporte responde de manera mecánica y, por lo general, a algo diferente a lo que pregunté.
Editado por el autor hace 3 meses
Traducción automática:
hace 2 meses
La siguiente vez que intenté enviar documentos de identidad o pasaporte, recibí un mensaje de Seguridad que me decía que dejara de escribirles, de lo contrario, bloquearían mi dirección de correo electrónico. Nunca completaré la verificación de esta manera.
Traducción automática:
hace 2 meses
But did they ask for those documents?🤔
