Royale500 Casino - El jugador tiene problemas con la carga de documentos para su retiro.

Hi,

I have been trying to withdraw funds amounting to 370,00 from Royale500 Casino. However, during the withdrawal process, it states that I should provide some documents.

In the "Upload Documents" section, however, there isn't an option for uploading documents. It only shows that my proof of identity has been accepted. To address this issue, I started making inquiries on what to do when I don't get responses from the casino operators. I had a similar previous issue with the Luckymeslots Casino, which has a similar interface to this one. But there, I never got a response and ended up playing off my funds and consequently closing the site.

Hei,

Olen yrittänyt nostaa varoja 370,00 Royale500 casinolta. Kotiutus kohdassa herjaa, että tulisi jotain asiakirjoja toimittaa.

Lataa asiakirjat kohdassa ei kuitenkaan ole kohtaa asiakirjojen lataukseen vaan näkyy vain että henkilöllisyystodistus on hyväksytty. Lähdin matalammalla kynnyksellä kyselemään miten näissä toimitaan, kun kasinoilta ei vastata. Aiemmin sama ongelma oli luckymeslots kasinolla jonka sivu samanlainen, kuin tämä ja sieltä en ikinä vastausta saanut ja pelasin varani sekä suljin kyseisen sivun.

So apparently I had already delivered the certificates at the time, but they hadn't fully accepted them.

The chat was finally answered and I was able to forward the withdrawal.

Olin siis ilmeisesti aikanaan jo todistukset toimittanut, mutta he ei olleet hyväksyneet niitä loppuun.

Chatista viimein vastattiin ja pääsin laittamaan kotiutuksen eteenpäin.

Dear Liero91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your documents still haven't been verified? Could you please advise when exactly you provided the documents?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The documents are now shown as confirmed, because I was able to do the repatriation the other day. I don't remember when I had submitted the documents, but apparently I had. No new request came from them. The money hasn't moved on yet. I'll wait to see how long it will take, since their answers took quite a long time.

Asiakirjat näkyy nyt vahvistettuina, sillä pystyin kotiutuksen tekemään toissapäivänä. En muista koska olin asiakirjat toimittanut, mutta ilmeisesti ne olin toimittanut. Niistä ei uutta pyyntöä tullut. Rahat ei ole vielä siirtyneet eteenpäin. Jään odottelemaan, kuinkahan kauan siinä menee, kun heidän vastauksissaan kesti aika kauan.

Thank you very much for your prompt reply, Liero91. Let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hello, the money arrived in the account 👍

Hei, rahat saapuneet tilille 👍

Dear Liero91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru