Casinia Casino - La cuenta del jugador se cerró durante el proceso de retiro.

They closed my account as soon as I started the withdrawal process, I sent them the documents via email 3 days ago and I still have not received any information

Μου έκλεισαν τον λογαριασμό μόλις ξεκίνησα την διαδικασία ανάληψης, τους έστειλα τα χαρτιά μέσω email 3 μέρες τώρα και ακόμα δεν πήρα οποιαδήποτε πληροφόρηση

Dear Christakos48,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Almost 2 weeks, I went to log in and I couldn't, I was playing slots I had a bonus I played it normally and as soon as I made a withdrawal after 4 days my account was closed. I was told no identification was required

Σχεδόν 2 εβδομάδες, πήγα να κάνω log in και δεν μπορούσα, έπαιζα slots είχα μπόνους το έπαιξα κανονικά και μόλις έκανα ανάληψη μετά από 4 μέρες μου έκλεισαν τον λογαριασμό. Μου είπαν ότι δεν χρειαζοταν ταυτοποίηση

Please send me any relevant communication you received from the casino. My email is tomas@casino.guru

I sent only these I have

Τα έστειλα μόνο αυτά εχω

Thank you very much, Christakos48, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Christakos48 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Casinia Casino for their help in resolving this complaint. We would like to know why was this player's account closed and what can we do to help resolve this issue.

Thank you!

Dear Peter,

We have sent you an email with the details about the case and the account closure. We are awaiting your review.

Best regards,

Casinia Customer Support

Thank you Casinia Casino for providing the information.

Dear Christakos48, the casino has provided evidence that you are from a restricted country and therefore you are in violation of the casino's terms and conditions. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.