Casino Rocket - El depósito del jugador no ha sido acreditado.

On the 11th of April I deposited $30 into this casino rocket sitethe money was deducted from my account but didn't hit my casino wallet I've been back and forth with the company and nothing as been resolved

Dear mellyjoyy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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