Casumo Casino - El retiro del jugador se ha retrasado debido a la verificación.

I deposited 70€ and tried to withdraw 1900€ after winning, but suddenly I had to verify the source of funds for previous deposits. I submitted the income source confirmation but it hasn't been approved in the last three days.

talletin 70€ ja koitin nostaa 1900€ voitettuani, mutta yhtäkkiä pitikin varmistaa tulon lähde aikaisempia talletuksia varten. Lähetin tulonlähteisen varmistuksen mutta sitä ei ole hyväksytty kolmeen päivään edelleenkään.

Dear Casumoplayer1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly the result of the check of your source of funds hasn't been completed yet?

Were you asked to submit any other documents for verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Casumoplayer1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.