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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Respuestas a quejas de Tomas Biscuit

Español
Dear bemarshall,I apologize for not replying sooner.You wrote:they say I need... ayer
Thanks for your patience. Please note there are no unified rules on how the l... ayer
Dear Ldiamond23,We're glad to hear that your issue has been resolved. We'll g... ayer
I appreciate your patience. I went over the communication between you and the... ayer
Dear marcozucc82,Thanks for your reply. We'll consider your reply as a confir... ayer
Thanks for your reply. I apologize for the delayed response.Could you please ... ayer
I apologize for the late response.Is the deposit made to the casino in the li... ayer
Dear Alberto7u7,Is there any proof your date of birth was initially entered c... ayer
Dear Alano83,Thanks for the detailed explanation of the situation. I apologiz... ayer
Dear elirom,Thank you very much for submitting your complaint. I’m sorry to h... ayer
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