A pesar del pago aprobado el 16 de enero, todavía estoy esperando mi pago hasta el día de hoy. El soporte del casino simplemente me dice que espere a que llegue el dinero.
Simplemente creo que es una vergüenza lo que está pasando allí.
Try literally just clear my balance to 0 and after many conversations by mail or chat just telling me to wait and that is proceed to correct professionals to deal with it. And simply saying scram
Agre with you simply saying site despite a twin of decent site's have big wishes for being SCAM site
Sí, este casino está robando a la gente, estoy esperando desde el 15 de enero.
Ok so from beginning.
On 12.01 have put to widraw 1500
On site it appears in 3 parts 700,700,100. After waiting till 18.01 what have left to widraw was 2x700
So seeing have planty free spins have started activated them on the next day one 700 have been cancelled and reduced
After that have received what have left from one 700. Second one was still waiting for verification I haven't done nothing on site since then even written mail to confirm I don't have any active bonus end if I want to deactivate or something in response have got information I don't have any "bonus balance" and have waited till 20.01 when I get informed of widraw to be unable to get through skrill. And that should use other methods. So have done after 3 days thay cancelled my widraw and and take all money like thay do with first part without any explanation since today. THE END. 
...
A pesar del pago aprobado el 16 de enero, todavía estoy esperando mi pago hasta el día de hoy. El soporte del casino simplemente me dice que espere a que llegue el dinero.
Simplemente creo que es una vergüenza lo que está pasando allí.
Hello, I saw that you have lodged a complaint and I have heard that you have already requested the withdrawals earlier. One of them has already arrived on 16.1 and now you are waiting for the next one. We give casinos 14 days to resolve withdrawals, so you are already within that time frame.
Besides the fact that you have to wait, the casino hasn't told you anything else yet ?
As for the complaint, it would be helpful if you could answer Tomas' questions so he can move forward.
I firmly believe that you will be able to get the second part and you will be satisfied.
If you'd like an update, let me know.
Try literally just clear my balance to 0 and after many conversations by mail or chat just telling me to wait and that is proceed to correct professionals to deal with it. And simply saying scram
I suppose the casino does some additional checks, but since your balance dropped to zero, I figured the casino would have a reason for that. I was expecting that there might be some violation of the Terms and Conditions, but that's just my guess. Until we have an answer from the casino why this happened, we can only guess.
So, if you find out why it happened, you can certainly share it with us.
Also, you have a complaint, so our team will try to help you in this situation.
Hopefully everything will be resolved fairly.
y hola, me devolvieron todo el dinero a mi cuenta de juego, ahora he vuelto a pagar mediante transferencia, el banco está desde ayer esperando verificación, veremos si lo envían o vuelve a ser lo mismo. 
No of course I have already been asking about the reason for that action but only answer is that they already have tell team who is doing such things and just telling me to wait patiently. How anyone could be patient when he sees some very suspicious behaviour from casino site. Especially if it's first time after playing for few god years and see plenty of casino sites but never like that
Te deseo mucho éxito con esto. Lamentablemente, creo que no recibirás tu pago de esta manera.
Dedicado a especialistas y hay que esperar. Desafortunadamente, el casino repite una y otra vez las reglas y regulaciones.
y hola, me devolvieron todo el dinero a mi cuenta de juego, ahora he vuelto a pagar mediante transferencia, el banco está desde ayer esperando verificación, veremos si lo envían o vuelve a ser lo mismo.
Also did you get any reason why your money was returned to your gaming account ?
Anyway, when you made a new withdrawal via bank transfer, make sure you let us know if the money has arrived or if you are still in the same situation.
No of course I have already been asking about the reason for that action but only answer is that they already have tell team who is doing such things and just telling me to wait patiently. How anyone could be patient when he sees some very suspicious behaviour from casino site. Especially if it's first time after playing for few god years and see plenty of casino sites but never like that
I understand your frustration and that the reason in this case would certainly be good to know at least for comfort.
However, while the casino is checking your account, they will probably inform you only when they have completed this process.
And since you already have a complaint, our team will be available to try to help, but for now we will have to be patient.
Let us know if anything changes.
Dedicado a especialistas y hay que esperar. Desafortunadamente, el casino repite una y otra vez las reglas y regulaciones.
Yes, so far you are in the same situation as the other players. You will have to wait until the checks are over and the casino tells you what to do. We give casinos 14 days to resolve the withdrawal, so if nothing changes by then and the casino hasn't paid you back, our team will try to help.
You will need to be patient in the meantime.
Good luck. ☘️
o desde el 23 de enero estoy esperando que verifiquen el dinero, me vuelven a escribir lo mismo diciéndome que espere porque puede tardar más, ya están allí, no es gran cosa, estoy esperando Por el dinero durante casi un mes, no son un casino serio.
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