hace 10 meses
Debe quedar claro en algún lugar en qué momento jugué con qué bono, cuánto aposté, a partir de qué cantidad se cumplieron los requisitos del bono, qué tan alto era el saldo de dinero real, etc.
Traducción automática:
Tema general sobre Bruce Bet Casino (página 7)
hace 10 meses
Thus here comes the series of questions for the casino representative.
"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."
With luck the casino will explain.
hace 7 meses
Bruce apostó que después de ganar 1000 euros me piden mil documentos que nunca sirven... sois unos ladrones
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hace 7 meses
Hi there.
Do you too think this statement should use a more deeper explanation?
How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.
Don't hesitate to describe all you have been through so far.
hace 6 meses
Otra negativa a verificar mi perfil. Es extraño que tenga que cobrar. Los documentos enviados de cualquier manera, la aplicación, el correo web, PEC, no tienen nada que ver. Los documentos están bien, ya no sé qué hacer.
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hace 6 meses
Hello,
May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.
hace 6 meses
Hola, 2 semanas completas y 8 presentaciones de documentos. Llegamos y nos pidieron selfies con la tarjeta de albarán y los documentos del banco IBAN. Los envié a través de la aplicación web, pero dicen que no llegan. Tengo las pantallas que dicen que se envió el documento.
Traducción automática:
hace 6 meses
Oh, that's actually a long time!
Have you also tried to send it all through standard email?
Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.
Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.
If you are interested in trying the complaint out, use this green link 👈
Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?
Editado
hace 5 meses
Retraso en la descarga del tema e identificación
Traducción automática:
hace 5 meses
Juego en el casino bruce bet
He solicitado un retiro He aportado los documentos necesarios para identificarme...han pasado cinco días y aún no he recibido el dinero
Traducción automática:
hace 5 meses
Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money.
So let me know how it is and we'll see what happens next.
hace 5 meses
Hola! Me pidieron documentos de identificación. He subido el primer documento....los otros dos que se necesitan no los pude subir porque cerraron este campo en cuanto subí solo el primer documento....sin embargo he enviado todos los documentos por correo electrónico
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hace 5 meses
That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint.
But we can wait and see what happens and how it develops.
hace 5 meses
Tardan unas 72 horas en responder...pero como piden tres documentos ¿por qué me cierran el campo cuando subí solo el primero? En otros casinos esto no pasa.
Aún no tengo respuesta al correo si los aceptan de esta manera
¿Puedes hacer algo al respecto?
Traducción automática:
hace 5 meses
Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate.
I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process.
Too bad they haven't replied yet, but when you have an answer, be sure to let me know.
hace 5 meses
Me aseguraré de informarle.
Es un proceso que lleva mucho tiempo y no es nada agradable. Si tengo alguna novedad, se la haré saber... Sin embargo, también se la haré saber a la Sra. Christina.
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hace 5 meses
Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news.
hace 5 meses
Lamentablemente, el retiro no se está procesando... Les envié un correo electrónico con los documentos y no obtuve respuesta de ellos... están tardando demasiado en verificar los documentos.
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hace 5 meses
También quiero informarle que hablé con el servicio de atención al cliente de Bruce Bet hoy, ya que cancelaron mi retiro mientras parecía estar pendiente y tampoco hubo avances en los documentos de identificación... No obtuve respuesta sobre el asunto.
Traducción automática:
hace 5 meses
Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:
When did you request the payment and when did you provide documents to verify your account?
Your complaint can be updated here 👈👈
It is important! Thank you.
