ForoCasinosTema general sobre Crypto Loko Casino

Tema general sobre Crypto Loko Casino (página 3)

hace 1 año de Radka
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hace 1 año

Avoid Using Crypto Loko


This is the worst experience I’ve ever had with an online casino.


They are the run of the mill casinos who will bombard you with promotions to coax you into signing up. I’ve had my fair share of casinos who’ve done this which isn’t necessarily a problem, but unlike other casinos I’ve dealt with — they will not honor their promotion.


They sent me a promotion with the promo code LOKO30 to use. It was $30 in free chips, and the promotion made it clear that I could cash out for real money with a maximum of $50.00.


After winning upwards of $409.10, I wanted to cash out which would’ve been $62.00. The cash out amount included a $12.00 deposit (which I also played through once) plus the $50.00 from the promotion.


But after putting in my request, they sent me back $12.00 and cleared the rest of the money from my account. I tried initially requesting $62.00, but it kept getting rejected. So I tried to cash out all of it, figuring they would see on their end that I would be owed $62.00, but they wiped the $397.10 from my account and only gave me my initial deposit back.


The worst is they refuse to answer any emails. They deserve the reputation they have online and I hope this review helps people to avoid them like the plague.

parlayprivilege
hace 1 año

Hello.

I would at least expect any kind of explanation from the support! I mean, if you did something wrong - and I'm not saying you did - the main interest should be to inform the player about any error, rules breaching, terms violation, or simply anything that clarifies such a reaction.

No wonder the casino is marked as a questionable, applying very unfair terms and conditions.

https://casino.guru/crypto-loko-casino-review#tab=js-tab-reputation


Radka
hace 1 año

Most casinos would’ve at least provided a generic answer, even if it was just sending their Terms of Service, but I’m pretty sure they don’t have the staff for customer service.

Interestingly enough, though, there is a thread on the website with someone from Crypto Loko and a user going back and forth with someone from Casino Guru acting as a mediator. So I’m wondering how and if that can be done with the rest of us who are having issues.

I can only imagine people who’ve lost hundreds of dollars in deposits to them.

parlayprivilege
hace 1 año

Hello!

You may be right about the missing staff. Can't confirm, though.

We were hoping casinos would recognize this forum as an additional possibility to reach out to their players, providing support and bits of advice at best.

The reality is different... Casinos are interested in promoting bonuses (only casinos with a good or better reputation are allowed to do so), some even tried to engage with players here, but it is always only temporary.

I mean, it is challenging for the selected casino representative, complaints need to be handled, and user reviews also provide room for a reply, but I still think the forum itself is a great opportunity to stand out from the crowd. Impress players with open and direct dialog.

Well, you would be surprised how many casino repr accounts are registered, yet ignoring the forum completely.

Maybe one day... 🙂


Radka
hace 1 año

¡¡¡Atención!!! Importante !!!

Hola Radka) Quiero llamar su atención sobre una reseña sobre este casino, agregaré una pantalla

file

¡Esta persona está deliberadamente engañando! ¡¡Eso es hacer trampa!! Volví a leer específicamente las reglas y dice que si usa 2 bonos sin depósito seguidos, ¡no podrá retirar el dinero!

file

Debido a tales críticas, la gente pierde su dinero, ¡lo considero una especie de estafa!

Traducción automática:
hace 1 año

Hello all,

I came to say Casino Guru helped provided a resolution to my issue.


Crypto Loko has received a better review from me in spite of the initial issue.

Editado por el autor hace 1 año
SidorKovpak
hace 1 año

Hello.

I appreciate your concern, and I'm glad you decided to share your point of view with us.

Allow me to present my point of view. User review serves to share experiences with the casino, as I'm saying, to fill the gap between calculated rating and "players' reality".

Such a review can hardly cause anyone to lose money simply because we are all obliged to read all casino terms and conditions the moment account registration is completed.

On the other hand, I checked this review, and it sounds more like an advertisement at least to me. 🤔

I'm going to ask Daniel (Community Lead) about his opinion, and I'll get back.

Does it sound fair to you?



parlayprivilege
hace 1 año

Thank you for being so fair towards the casino. I'm glad to see the complaint was resolved successfully!

Have a good one! 🙂

Radka
hace 1 año

Sí, acepto que todos tienen derecho a su propia evaluación del casino. Me indignó esta publicación, porque casi creí que estaba permitido usar varios bonos seguidos sin depósito) Incluso al activar el segundo bono gratis, decidí volver a leer las condiciones) Podría perder el dinero que gané . Y creo que no soy el único). Gracias por reaccionar.


Traducción automática:
hace 1 año

Si leemos y entendemos todas las reglas del casino, nadie tendrías problema. Probé casi tdos los casino en línea...!! Y donde uso la reglas de los casino cobre todo$$$ ., al principio tuve problemas con los casino. Pero eras por no leer las reglas,. Haciendo como dicen las reglas todo cobran.

hace 1 año

Hola . Aquí de nuevo para obtener información y tal vez le abra los ojos a uno o al otro?! Esa es también la razón por la que ya no he informado aquí, porque es solo tuyo y mío también, ¡una pérdida de tiempo!

Motivo: si tengo un problema con un casino y recurro a una " página de ayuda competente (como parece ser Casinoguru) aquí, pero luego resulta que algo no funciona del todo... y con eso me pregunto, cómo profesional eres? O si todo el asunto es solo una broma para el cliente? Porque cuando hice mi propia búsqueda de por qué el gran sistema de resolución de disputas de CDS para clientes de casino no me respondió, después de una breve búsqueda recibí el resultado "Esto es falso ! !! Y ahora me pregunto, ¿es éste el que no conoces? ¡Aquí está la captura de pantalla de Casinomeister! Esto significa que no hay necesidad de hacer más preguntas sobre la seriedad del Crypto Loko Casino. Y nuevamente, el registro es a través de inclave, lo que no le permitiría registrarse dos veces de ninguna manera. Y si de alguna manera lo pasa por alto, estaría en su sistema, también aparece como otra cuenta, como todas las cuentas que uso en otros casinos. file

Traducción automática:
hace 1 año

file

famdianamader
hace 1 año

Would you copy the text in this printscreen and paste it to the post, please? I can't read in German, so right now, I have no clue what it actually says. 🙁

Thank you!


hace 1 año

¡¡¡Atención!!! Importante !!!

Hola Radka) Quiero llamar su atención sobre una reseña sobre este casino, agregaré una pantalla

file

¡Esta persona está deliberadamente engañando! ¡¡Eso es hacer trampa!! Volví a leer específicamente las reglas y dice que si usa 2 bonos sin depósito seguidos, ¡no podrá retirar el dinero!

file

Debido a tales críticas, la gente pierde su dinero, ¡lo considero una especie de estafa!

Traducción automática:
hace 1 año

Thanks a lot for the feedback. I agree with you that such information could be misleading. The truth is that all players should read the terms and conditions, but Casino Guru is here also for those who don't and we try to give all players some brief information about what to expect from a specific casino.

I already rejected the above mentioned user review since it was misleading and could potentially cause issues to multiple players who would follow the advice without reading the TCs.

hace 1 año

This casino is a scam. I’ve tried to withdraw funds for over two weeks and submitted my id verification info numerous times. They won’t respond to emails, I’ll wait several days and the money will pop back up in my casino account.

hec4653
hace 1 año

Oh, sounds like the right time for lodging a complaint, I'm afraid.

Have you heard about this free tool? Don't worry, this guide should help you out from the start:

https://casino.guru/complaint-resolution-instructions

To make it happen, kindly use this one:

https://casino.guru/complaints/create

I honestly hope the complaint is going to save the day!

Radka
hace 1 año

I filled out the form. Hopefully something happens.🤞🏼

hec4653
hace 1 año

I hope so too. I'll be glad if you could share some progress here on the forum. No time to keep track of all those recently opened complaints.

Anyway, best of luck!🤞

hace 1 año

I'm having a issue getting my withdrawl from crypto loko

rjwa254
hace 1 año

Hello.

I'm sorry to hear that. What seems to be the issue with the withdrawal, please?

We could certainly use more details here.

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