ForoCasinosTema general sobre IceCasino

Tema general sobre IceCasino (página 23)

hace 2 años de nadineanders81
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hace 11 meses

Consultaré con el abogado según la multa que puede llegar a 200 veces el valor prometido de 5k, no andéis prometiendo todo si no lo cumplen!!! Y por daño moral decir que estoy engañando a la gente, aparte del bloqueo por haber facturado no sé cómo proceder pero querer mentir y hacerme quedar mal, miren mi caso contra Itaú si perdí, por el La última vez te haré saber que podemos negociar, pero habla, no me trates de mala fe, porque después de que llega el caso y el juez te condena, le ruegas a Dios que haga un trato justo.

Traducción automática:
hace 11 meses

I deposited using crypto usdt trc20 usually it takes 5 min, I waited for 2 hours and the money are still not credited, they are telling me it will take up to 96 hours????? I mean wtf, how is positive for this casino to have a 9.8 rating?

mtrlucian
hace 11 meses

Transactions through TRC20 (be it TRX or USDT) don't even take 5 minutes, I suppose this is a problem with their crypto payment provider, 96 hours is definitely ridiculous, verifying a crypto payment is as simple as checking the txid, I suppose in this casino first the payment provider receives the deposit and then it notifies the casino for the balance to be credited to the user's account. It would be good to know which payment provider it is, I have done these casino transactions through coinspaid and bvnk, so far had no problems with any of them

marquinhosvbb
hace 11 meses

An account that is restricted from bonuses is not a blocked account, it's a partial restriction, if you can log in, play and withdraw, I don't really see the problem. I got restricted from bonuses in the past by different casinos, this happens, it's normal, when a casino feels certain user is a liability they will cut bonuses off, all you can do is withdraw and close your account and bet somewhere else, that's what I have done in the past and everything worked out fine, you will find casinos that will regularly give bonuses if you make consistent clean deposits, have a decent turnover or a decent VIP level, when a casino decides to cut off bonuses there is nothing to do

SunsetGaze
hace 11 meses

The payment provider is calypso,

Is just frustrating

mtrlucian
hace 11 meses

Never heard of it, I'm not sure if it is the provider the one to blame or the casino for the delay (or maybe both). You must have a reference number for that transaction (besides the txid, I mean a reference number provided by the payment provider), maybe you could use that to contact their support and maybe you can find out who is the one responsible for the delay

SunsetGaze
hace 11 meses

I have everything and the casinos says I need to wait 96 hours , so clearly someone is using my funds for 96 hours and then probably they will release it, I am just asking myself how can a casino that operates that way get a license? And on top of that casino guru gives them a 9.8 rating its beyond ridiculous

mtrlucian
hace 11 meses

Dear mtrlucian

We are very sorry about your situation. Unfortunately, this can happen from time to time...and the operator (casino) has got to obey the PSP rules and wait for at least 96 hours in order for us to raise the ticket for investigation towards PSP.

Can you please share your account ID in order to have a closer look?

Thank you in advance!

IceCasino
hace 11 meses

38269801

It's just not fair, 96 hours is 5 days like wait for 5 days for a deposit to maybe reach my balance?????

hace 11 meses

Consultaré con el abogado según la multa que puede llegar a 200 veces el valor prometido de 5k, no andéis prometiendo todo si no lo cumplen!!! Y por daño moral decir que estoy engañando a la gente, aparte del bloqueo por haber facturado no sé cómo proceder pero querer mentir y hacerme quedar mal, miren mi caso contra Itaú si perdí, por el La última vez te haré saber que podemos negociar, pero habla, no me trates de mala fe, porque después de que llega el caso y el juez te condena, le ruegas a Dios que haga un trato justo.

Traducción automática:
hace 11 meses

Hi, could I ask you to confirm that you have received your money in the complaint as well ? Feel free to click on this link and update it

As for the account being blocked, it doesn't look like you have a blocked account from what you posted, but that you can't use the bonuses, which is the difference. That's why the casino is reacting and basically not saying anything that isn't true, because what you're saying is that they blocked your account and that's not the case. 

So in this situation you will probably have to find another casino for the bonuses. I hope that you will do well. 

hace 11 meses

I deposited using crypto usdt trc20 usually it takes 5 min, I waited for 2 hours and the money are still not credited, they are telling me it will take up to 96 hours????? I mean wtf, how is positive for this casino to have a 9.8 rating?

hace 11 meses

Hello, I have read about your problem and the rest of the conversation and I am sorry that such problems occurred. However, I can see that the casino is trying to deal with your situation and I hope it will be resolved as soon as possible. Could you let us know when your deposit is credited and everything is resolved ? Alternatively, if you learn something new, where was the mistake ? 

I will be waiting.

mtrlucian
hace 11 meses

Dear mtrlucian

I am being informed that the deposit was credited onto your account.

The delay is most likely caused by the difference in the amount you first initiated and the actual amount at the approval.


Kind regards

hace 11 meses

Ok I wish that was explained to me in the chat, but it wasn't, anyway I have since closed the account and will never use your casino again.

Take care

hace 11 meses

Hello, I have read about your problem and the rest of the conversation and I am sorry that such problems occurred. However, I can see that the casino is trying to deal with your situation and I hope it will be resolved as soon as possible. Could you let us know when your deposit is credited and everything is resolved ? Alternatively, if you learn something new, where was the mistake ? 

I will be waiting.

hace 11 meses

The deposit was credited eventually, they are saying that was the difference between the amount I put in i was going to deposit and the actual deposit,anyway I was off by 2 euros and 20 cent i said I will deposit 40 and the actual deposit was 42.20 or something similar, I wish that was explained to me in the chat but it wasn't, so I decided to close the account with this casino and never use it again, if for deposit it took that long i can only imagine for withdrawal could be months, so therefore I will never again play at their casino

SunsetGaze
hace 11 meses

¿Especialista en decir tonterías???

O usar siempre un argumento para intentar tener razón, leí tu tema que trata de otro tema, es absurdo

Restricción parcial kkkkkkkkk, en otras palabras, hay un bloqueo relacionado con los bonos donde cualquier usuario puede usar los bonos excepto yo en Portugal. Se puede llamar restricción aquí en Brasil. Este es un bloqueo de cuenta. De hecho, obtuve un buen bono del juego. no es que aprendí un método entonces simplemente pierden clientes por nada, pero lo pueden dejar hasta el día que decidan pagarme los 5k por bloquearlo, y desbloquearlo en mi cuenta seguiré

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Jaro
hace 11 meses

Recibí el dinero después de que cuestioné que estaba actuando de mala fe, bloquearon mi cuenta y están retrasando los pagos, no actualizaré porque hasta ese momento no lo había recibido así que quiero tener razón!!

Hay algún tipo de bloqueo en mi cuenta que no permite la activación de bonos, si fuera parcial sería algo así, estoy bloqueado de activación para cualquier bono y ice casino prometieron que si lo demostraba me pagarían 5k, Estoy esperando que lo reciban del 5 keo desbloqueando mi cuenta sin mi-mi-mi se valiente en decir que estas mintiendo y cometiendo errores

Traducción automática:
hace 11 meses

file

Miren que traviesos son estos mentirosos que se aprovechan, estoy demostrando que mi cuenta está bloqueada, no aceptan bonos y se empeñan en hablar lindo pero mienten, prometieron 5k, me estafaron y no me quieren pagar.

Aquí tenéis el vídeo que lo demuestra.

Traducción automática:
mtrlucian
hace 11 meses

Eso es mtrlucian, y mi cuenta la bloquearon de la nada, siempre tienen una excusa lista o inventan algo pero la prioridad es demostrar la razón a toda costa, no se dejen engañar porque si obtienen ganancias los bloquearán, yo Lo publicaré en todos los canales que la gente necesita saber sobre sus traviesas

Traducción automática:
IceCasino
hace 11 meses

Acordemos lo siguiente, puedo jugar en la cuenta de mis amigos incluso si la desbloqueas, entonces, ¿qué sugieres? ¿Me pagarás los 5 k prometidos por 2 juegos en la cuenta de un amigo o 3 desbloquearás mi cuenta?

Traducción automática:
mtrlucian
hace 11 meses

To be fair, when paying through a third party, you have to send the exact amount (or some cents above) the required payment, these crypto payment providers usually charge a small fee to us (I don't know how much, but it's really low), plus the network fee you pay when sending the crypto, sending anything less can definitely cause a delay in the crediting of balances. This is why I don't like when you are taken to a third party to handle the payment instead of the casino giving you directly an address to deposit within their site

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