Never heard of it, I'm not sure if it is the provider the one to blame or the casino for the delay (or maybe both). You must have a reference number for that transaction (besides the txid, I mean a reference number provided by the payment provider), maybe you could use that to contact their support and maybe you can find out who is the one responsible for the delay
I have everything and the casinos says I need to wait 96 hours , so clearly someone is using my funds for 96 hours and then probably they will release it, I am just asking myself how can a casino that operates that way get a license? And on top of that casino guru gives them a 9.8 rating its beyond ridiculous
Dear mtrlucian
We are very sorry about your situation. Unfortunately, this can happen from time to time...and the operator (casino) has got to obey the PSP rules and wait for at least 96 hours in order for us to raise the ticket for investigation towards PSP.
Can you please share your account ID in order to have a closer look?
Thank you in advance!
38269801
It's just not fair, 96 hours is 5 days like wait for 5 days for a deposit to maybe reach my balance?????
Consultaré con el abogado según la multa que puede llegar a 200 veces el valor prometido de 5k, no andéis prometiendo todo si no lo cumplen!!! Y por daño moral decir que estoy engañando a la gente, aparte del bloqueo por haber facturado no sé cómo proceder pero querer mentir y hacerme quedar mal, miren mi caso contra Itaú si perdí, por el La última vez te haré saber que podemos negociar, pero habla, no me trates de mala fe, porque después de que llega el caso y el juez te condena, le ruegas a Dios que haga un trato justo.
Hi, could I ask you to confirm that you have received your money in the complaint as well ? Feel free to click on this link and update it.
As for the account being blocked, it doesn't look like you have a blocked account from what you posted, but that you can't use the bonuses, which is the difference. That's why the casino is reacting and basically not saying anything that isn't true, because what you're saying is that they blocked your account and that's not the case.
So in this situation you will probably have to find another casino for the bonuses. I hope that you will do well.
I deposited using crypto usdt trc20 usually it takes 5 min, I waited for 2 hours and the money are still not credited, they are telling me it will take up to 96 hours????? I mean wtf, how is positive for this casino to have a 9.8 rating?
Hello, I have read about your problem and the rest of the conversation and I am sorry that such problems occurred. However, I can see that the casino is trying to deal with your situation and I hope it will be resolved as soon as possible. Could you let us know when your deposit is credited and everything is resolved ? Alternatively, if you learn something new, where was the mistake ?
I will be waiting.
Ok I wish that was explained to me in the chat, but it wasn't, anyway I have since closed the account and will never use your casino again.
Take care
Hello, I have read about your problem and the rest of the conversation and I am sorry that such problems occurred. However, I can see that the casino is trying to deal with your situation and I hope it will be resolved as soon as possible. Could you let us know when your deposit is credited and everything is resolved ? Alternatively, if you learn something new, where was the mistake ?
I will be waiting.
The deposit was credited eventually, they are saying that was the difference between the amount I put in i was going to deposit and the actual deposit,anyway I was off by 2 euros and 20 cent i said I will deposit 40 and the actual deposit was 42.20 or something similar, I wish that was explained to me in the chat but it wasn't, so I decided to close the account with this casino and never use it again, if for deposit it took that long i can only imagine for withdrawal could be months, so therefore I will never again play at their casino
¿Especialista en decir tonterías???
O usar siempre un argumento para intentar tener razón, leí tu tema que trata de otro tema, es absurdo
Restricción parcial kkkkkkkkk, en otras palabras, hay un bloqueo relacionado con los bonos donde cualquier usuario puede usar los bonos excepto yo en Portugal. Se puede llamar restricción aquí en Brasil. Este es un bloqueo de cuenta. De hecho, obtuve un buen bono del juego. no es que aprendí un método entonces simplemente pierden clientes por nada, pero lo pueden dejar hasta el día que decidan pagarme los 5k por bloquearlo, y desbloquearlo en mi cuenta seguiré
Recibí el dinero después de que cuestioné que estaba actuando de mala fe, bloquearon mi cuenta y están retrasando los pagos, no actualizaré porque hasta ese momento no lo había recibido así que quiero tener razón!!
Hay algún tipo de bloqueo en mi cuenta que no permite la activación de bonos, si fuera parcial sería algo así, estoy bloqueado de activación para cualquier bono y ice casino prometieron que si lo demostraba me pagarían 5k, Estoy esperando que lo reciban del 5 keo desbloqueando mi cuenta sin mi-mi-mi se valiente en decir que estas mintiendo y cometiendo errores
Miren que traviesos son estos mentirosos que se aprovechan, estoy demostrando que mi cuenta está bloqueada, no aceptan bonos y se empeñan en hablar lindo pero mienten, prometieron 5k, me estafaron y no me quieren pagar.
Aquí tenéis el vídeo que lo demuestra.
Eso es mtrlucian, y mi cuenta la bloquearon de la nada, siempre tienen una excusa lista o inventan algo pero la prioridad es demostrar la razón a toda costa, no se dejen engañar porque si obtienen ganancias los bloquearán, yo Lo publicaré en todos los canales que la gente necesita saber sobre sus traviesas
Acordemos lo siguiente, puedo jugar en la cuenta de mis amigos incluso si la desbloqueas, entonces, ¿qué sugieres? ¿Me pagarás los 5 k prometidos por 2 juegos en la cuenta de un amigo o 3 desbloquearás mi cuenta?
To be fair, when paying through a third party, you have to send the exact amount (or some cents above) the required payment, these crypto payment providers usually charge a small fee to us (I don't know how much, but it's really low), plus the network fee you pay when sending the crypto, sending anything less can definitely cause a delay in the crediting of balances. This is why I don't like when you are taken to a third party to handle the payment instead of the casino giving you directly an address to deposit within their site
Again: being restricted from bonuses is not being banned completely from a casino, like I said, I got restricted from bonuses in some casinos but my accounts were still active (playable and able to withdraw), if the casino blocks your withdrawals and close your account then that is a blocking. When a casino bans you from bonuses and you think there is no good reason to ban you from bonuses all you do is withdraw and find somewhere else to play because you are not welcome in that casino, this is what I have done, it really is that simple, there are hundreds of casinos out there
Acordemos lo siguiente, puedo jugar en la cuenta de mis amigos incluso si la desbloqueas, entonces, ¿qué sugieres? ¿Me pagarás los 5 k prometidos por 2 juegos en la cuenta de un amigo o 3 desbloquearás mi cuenta?
You can't use someone's account to play on any casino, you will get yourself in trouble, the balances will get voided and the accounts will be completely banned, no casinos allow betting/playing on anyone's behalf. Be careful, don't give casinos reasons to void your funds
I sent more than i said i will send, now you don't take out the calculator and convert the usdt to euros,I mean who has time fir that? In any case I will not be using this casino anymore,something is not right.
Yes that's true the deposit was credited,
More than 12 hours later, I can only imagine if for the deposit takes that long ,how long would a withdrawal take, I don't know, and don't want to find out
Also the chat is very slow, and they were keep on telling me the same, that the maximum period of waiting time is 96 hours,and my deposit can be credited any time, the briefly explaining was given here in the forums, even though I don't think that's the reason for the deposit being delayed, like I said I was going to deposit 40 euros and my actual deposit was 42.20, now when you deposit you don't take out a calculator and convert the usdt to euros the exact amount so you?,I think that my funds were used by someone for a period of time than credited to my account, now wouldn't that be great someone to give you funds for 12 hours or maybe 96 hours, Imagine is a decent amount too, you can you that money to make more, I really think thats what happened, but they will definitely not be using my funds again .
So to anyone that's thinking to use this casino, think twice before depositing, something doesn't add up......
Hola, ya pasó el periodo de retiro y no se ha depositado nada en mi cuenta. Enviaré capturas de pantalla del chat y el correo electrónico que recibí de ellos. Sólo quiero recibir lo que es correcto para mí. Solicité el retiro y lo autorizaron y el dinero salió de mi cuenta del casino. Han pasado 10 días y 5 días laborables y sin depósito. Entré a este casino por recomendación de este sitio web CASINOGURU y obviamente no están actuando honestamente conmigo.
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