ForoCasinosTema general sobre MyStake Casino

Tema general sobre MyStake Casino (página 3)

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daniele1994
hace 1 año

Hello, it sounded like a practice from a scam casino that tries to find some stupid excuse for not paying out the winnings, but this casino supposed to be good.

By the way, do you know anything about the 3rd card they require from you? Maybe it belongs to someone in your family? Can you maybe see the history of your deposits in your casino account? Some casinos offer the option to see all your deposits and withdrawals for last X months. Then you could clearly see if there are only the 2 + 4 deposits.

hace 1 año

file

estos son TODOS mis depósitos tomados de su sitio. Luego las comparé con las listas de movimientos de las dos tarjetas que verifiqué y corresponden a las transacciones tanto con el monto, como con las fechas y con la hora. Les envié todo y siguen, sin mostrar ningún documento a diferencia de mí, para reiterar que usé esta tarjeta fantasma que NO TENGO, NUNCA USO y sobre todo NO está a mi nombre. Entre otras cosas, esta escurridiza tercera carta apareció durante el intercambio de correos electrónicos.

Traducción automática:
daniele1994
hace 1 año

Estos 4 con la tarjeta visa verificada: filefilefilefile

Estos dos con la Mastercard verificada:

filefile

Traducción automática:
daniele1994
hace 1 año

Hello daniele1994,

I think this is the right time to submit a complaint and let our team step in.

Just click this link:

https://casino.guru/complaints/create

In order to help you, we need to fully understand where this 3rd card comes from and see some evidence gained from the casino. MyStake possesses a very good reputation we should be able to clarify the situation by collaboration, hopefully.


Radka
hace 1 año

Presenté una queja, pero no hay nada que se pueda hacer. Les pido que al menos me den los detalles de este depósito y me responden que llamen a mi banco. Le envío las capturas de pantalla donde se puede ver que los 6 depósitos en el sitio están perfectamente en consonancia con los cargos en los saldos de mi banco y me siguen dando vueltas….. Creo que son verdaderos estafadores. Nunca he visto un servicio de atención al cliente donde trato de resolver y no lo hacen...

Traducción automática:
daniele1994
hace 1 año

And that's why we step in. If the casino decides to ignore the whole complaint or shows little interest in an honest solution, it will be warded by black points.

Just give us some time and we shall see if there is a way.

hace 1 año

Hola, me gustaría preguntarle cómo puedo retirar dinero de mystake.com Casino?

Traducción automática:
Lukas13
hace 1 año

Hello there,

I'm sure there is some tab called "withdrawals" or a similar button in your wallet. If you're struggling to find it by yourself, don't hesitate to ask the live chat. Kind note: Do not be surprised if your account verification is triggered, it's a normal process to verify your account in order to accept your withdrawal request.

hace 1 año

i won 2100euro yesterday morning, i withdrew it (and it was pending) and i had to do full kyc verification and identity information to withdraw, all passed so i was allowed to withdraw. now i try to log in to mystake today, and my account has been blocked for no reason. there live chat is a joke all they say is contact support@mystake.com which they never reply to emails. how do i get someone to step in and contact these people i want my winnings?

daniele1994
hace 1 año

Tengo el mismo problema que tú, me piden que verifique sus otras tarjetas que nunca he usado, tengo 7000 euros en mi cuenta y no me dejan retirar. ¿Resolviste?

Traducción automática:
hace 1 año

¡No, no he resuelto!

Traducción automática:
blake23120
hace 1 año

They never reply to emails? You say you can't log in since this morning so did you have the same experience with the email support before?

daniele1994
hace 1 año

Avísame si tienes alguna noticia. a mi ahora me sale "no se te permite hacer el retiro"

Traducción automática:
hace 1 año

I actually have been sent my funds now, even thougu i could not contact them. These guys are frauds and i woild not recommend anyone to use them. I had another account with them qnd withdrawals were a nightmare. My last account they refused to pay me out because i deposited with a mastercard, eith i sent them, but they was addimant it was a credit card and the wrong card i was sending them. So i just spun €1000 at €20 spins until it was gone. Then a hour later miraculously theybsaid my card was ok now to deposit and withdraw! Now my new account i deposited €100 and just cashed €2100, check the email they just sent mefile

Daniel
hace 1 año

Yes my last account i had with them was a nightmare replying to emails, this company is definitely dodgy, there location changes every week one week nigeria, next week ghana, and so on. They take your deposits no problem at all. As soon as you try withdraw its a problem

hace 1 año

¡No, no he resuelto!

Traducción automática:
hace 1 año

Hello daniele1994,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

I'm still interested in whether the casino will provide some evidence of the unknown card. Because it seems that another player was accused of using a different card lately too, but he has been paid already.




Editado por el autor hace 1 año
blake23120
hace 1 año

did you ever get your money ?

billmarston
hace 1 año

Hello,

sadly this user did not submit any complaint, so I can't answer your question. Let's hope, he will update us soon.

Do you have any issues in this casino, please?

Radka
hace 1 año

No i havnt used them yet

billmarston
hace 1 año

Well, the reputation is good, and the Terms and Conditions seem fair, just note that this casino is not licensed in the UK and I did not find any no deposit bonus available, so you can't play without making the deposit. 🤔

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