This casino is a fucking scam.
After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.
I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year.
Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.
el dia de hoy 28/11/2022 realicé un deposito en el casino mystake y no se me ha entregado el dinero y he mandado mensaje a soporte y no me dan ninguna respuesta
Hello,
in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?
Let me know what you learned from the payment provider.
Hola, mi nombre es Mauro, estoy tratando de hacer un retiro en Mystake pero rechazan cualquier tipo de tarjeta de crédito. Hice todo lo que me dijeron pero nada. Ayer por la mañana recibí un correo electrónico diciendo que mi documento había sido verificado con éxito y luego me envió otro correo electrónico para informarme lo contrario. ¿Puedes darme una mano?
Hello,
can imagine that this must sound quite confusing without a proper explanation given by the casino.
Has the second email explained what is wrong with the documents?
Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.
Vi que hay una queja abierta de un jugador francés y también otras quejas cerradas de jugadores franceses. ¿Cómo se unen los franceses si el casino lo prohíbe en sus términos y condiciones? Y sobre todo, ¿cómo puede un casino aceptar jugadores de países donde el juego está prohibido como en Francia?
¿Pueden los casinos infringir las leyes internacionales y sus propios términos y condiciones mientras que los jugadores no pueden?
Agradecería una respuesta tanto del casino como de usted.
Hello carsix79,
took you two months to get back to us with more questions 🙂?
I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.
"Can casinos break international laws and their own T&Cs while players can't??"
That is an awesome question for the regulator, I guess.
I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.
Encuentro tu respuesta un poco confusa. Intento hacer la pregunta nuevamente: si un casino escribe en sus términos y condiciones que no acepta jugadores de Francia y, en cambio, permite silenciosamente su registro, ¿lo encuentra legal?
What is so confusing?
We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.
The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.
I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.
I'll ask the data team to check it out. Thank you for noticing. 🙂
No es necesario ser abogado para entender que estos casinos violan las leyes internacionales de los estados individuales y sus propios contratos de juego.
En estos casos, el regulador debe intervenir y, en su lugar, continuar operando sin interrupciones.
Sin protección para los jugadores e inmunidad absoluta y perpetua para los casinos.
I didn't say I don't understand 🙂
I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.
I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.
Sí, ahora hay una queja pendiente con el regulador. Espero que otros jugadores planteen el problema en Curacao e-gaming 🇨🇼
Este casino para obtener ganancias pisotea todas las regulaciones de los países individuales sobre juegos de azar, las restricciones territoriales establecidas por los proveedores de juegos y, finalmente, también acepta el registro de jugadores de Francia y los Países Bajos a pesar de que está prohibido en sus T&C.
Si yo fuera tú, calificaría este casino hasta 10/10.
We rate casinos based on fairness and unfairness, as you I'm sure you know.
Still, I'm glad that you are so fond of contacting authorities and finding such interesting info.
Share whether the regulator answered you, please.
I won't comment on what should we do for obvious reasons 😉.
Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.
Territory Access and Aliases
Introductory
In this section, the rules and regulations regarding access to the Websites are discussed.
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
Source : CEG website (Mystake casino licensee)
Hello,
any reply from the regulator itself, please?
Todavía no. La apertura de la denuncia fue aceptada por el CEG hace una semana y se está desarrollando vía correo electrónico entre el CEG, Mystake y yo.
Sin embargo, leyendo su reglamento queda claro que la responsabilidad de los registros de países prohibidos o con leyes que no lo permiten recae en el propio casino.
And the authority s the only one who can make an official statement about its own regulations.
Will wait then, thank you.
Deposité en BTC después de 3 horas los fondos no han llegado.
Escribí al chat y me dijeron que enviara la foto de la transacción, la fecha y el monto.
Luego me dijeron que su equipo trabajará para arreglar esto y me enviarán un correo electrónico.
No ha llegado ningún correo electrónico.
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