Son grupos diferentes pero yo había pedido la autoexclusión de todos los sitios con licencia de Curazao y 20bet me lo había asegurado. Por favor ayúdenme a recuperar el dinero estoy desesperada y estoy pensando en suicidarme
Hello,
Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.
Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?
Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?
Small details have quite different consequences. As Jaro explained:
"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."
Would you kindly explain how and where you have excluded yourself, please. It's important.
Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?
Does this issue also concern Wazamba Casino?
Hola, les pedí a los casinos que me autoexcluyeran de todos los sitios con licencia de Curazao y me lo aseguraron. Ahora las cosas son 2 o 20 bet no respetaron mi solicitud o wazamba la ignoró. El hecho es que no debería haber jugado y no pude jugar y en cambio sí lo pude hacer. Por favor, ayúdenme.
If you tell a casino to self-exclude you from others that have a Curacao license how do you think they should do it ? After all, one casino cannot self-exclude you from all casinos that have some kind of license. It would be more realistic to write to the licensing authority to exclude you from their casinos. So Wazamba and the other casino ignored your request for exclusion yes ? They wrote you nothing and ignored you ?
It occurs to me that in such a situation you can open a complaint with us and our team can look into it.
If you are interested you can open it here on this link.
What do you think, will you go for it ?
HOLA,
Si solicitas la autoexclusión en un casino ADM, lo hacen en todos los sitios. 20bet me lo aseguró, pero no fue así. Entonces, o 20bet no respetó mi solicitud o Wazamba no respetó la autoexclusión.
Well, you can file a complaint on the link I posted if you need help and we'll see what can be done. If you decide to take that step let me know if anything interests you. 🙂
HOLA,
El enlace no funciona.
¿Me puedes ayudar?
Gracias
He abierto denuncias, por favor ayúdenme
Buenas noches e tenido una buena experiencia en el juego tuve buenas ganancias perooo a la hora de retirar mal llevo 5 dias esperando que me agan el deposito y nada aun 🥺
Buenas noches e tenido una buena experiencia en el juego tuve buenas ganancias perooo a la hora de retirar mal llevo 5 dias esperando que me agan el deposito y nada aun 🥺
Is this your first withdrawal at this casino, or have you had some others before?
Sometimes it may take a bit longer to get the money, especially if the verification process has not been done yet. So hopefully you will be able to get to your winnings soon.🤞
Do you have any updates for us, perhaps?
¡Casino Wazamba tarda una cantidad absurda de tiempo en procesar los retiros! Tarda demasiado
Are you waiting for a withdrawal yourself, perhaps? How long has it been?
Han pasado 4 días y aún no lo he recibido
Existe una opción de retiro de fondos mediante pix. Normalmente es instantáneo, pero llevo 4 días solicitándolo y aún no he recibido nada.
And may I ask if your account is fully verified at this casino? Did you have any successful withdrawals there before?
Dijeron que por ahora no había necesidad de verificar, este es mi primer retiro en el casino, desafié en el chat que prometieron el pago esta semana, han pasado 6 días desde que solicité el retiro, dijeron que el retiro es entre 3 - 6 días hábiles, pero es mucho tiempo para retirar, mientras que otras casas de apuestas son instantáneas.
Are you able to get in touch with the casino to ask about the delay? Hopefully they will be able to explain it.
We'll wait for your reply to see what you find out and be ready to help you out in case you'll need it.
I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
Hicieron el retiro hoy, pero tardó 8 días increíbles en caer en mi cuenta bancaria, gracias por su atención son increíbles, no volveré a jugar en wazamba tarda demasiado.
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