Well, that doesn't bode well, but I saw that Stefan invited the casino to respond to your complaint, so I'm curious how he's going to defend it. I'm quite interested in what's going on and therefore whether you'll get paid the full jackpot. I didn't think it would be that big of a deal, but we'll see what the casino does when they respond, if they do.
Jaroooo....ver la última respuesta a la denuncia🙂
I see that you managed to go forward, but the disputed amount is 27k and the casino said that you will get 3 payments of €500 each. So should that be correct ? 🙂
Creo que pagarán por todo. Un poco a la vez
Well then, it looks like it's on the right track of what we definitely needed to hear. Feel free to update you when you get your money in instalments.
Congratulations again and I hope this wasn't your last jackpot. 😁☘️🎉
He solicitado un retiro de 300€ en tarjeta en varias ocasiones y me cancelan el retiro, me indican que hay un problema con ese tipo de retiro cuando desde hace un año lo llevo hace así, me indican que lo haga mediante transferencia bancaria, bueno pues lo he realizado así, me aceptan el retiro y otra vez tengo el saldo en mi cuenta del casino, no llega al banco.
Hey, I'm sorry to hear that. Did you also ask why when you use the alternative, the money does not come to you and is still returned only to your account ?
Also, I noticed that you filed a complaint, so our team will try to assist you and we'll see where it goes.
Muchas gracias
Buen día,
¿Quién de ustedes tiene nueva información sobre Casino Wazamba and Co?
Mi última información es que se ha declarado en quiebra.
Entonces me pregunto por qué a esta empresa todavía se le permite operar los casinos.
Si alguien puede por favor darme información, muchas gracias.
LG anja
Hello. We do not have any kind of information regarding the bankruptcies, as you said. Could you provide any evidence about it, perhaps? I am sure our data team would like to have a look.🤔
Hola Jaro...porque después de haber pagado 8k euros ahora quieren el extracto de mi cuenta bancaria. ¿Crees que es una forma de no pagarme las ganancias?
Hey, I don't think that's something they wouldn't want to pay you for. Sometimes there is a sort of, let's say, additional verification that players have to undergo and if everything is in order, I don't see why the casino shouldn't pay you out. So I would cooperate in this case and if there are difficulties, you can contact us. You think you can handle it? 🙂
Espero que sí. Ya he enviado todos los documentos solicitados tanto al casino como a Stefan. ¿Puedes avisarle a Stefan? No ha respondido durante muchos días.
Stefan must have seen it, but he is currently waiting for a reply from the casino, so maybe that's why he hasn't replied to you. Let's see if all the documents are in order and what happens next.
Buenos días, había solicitado a 22bet y 20bet que me autoexcluyeran de todos los sitios con licencia de Curazao. A pesar de ello, Wazamba me permitió registrarme. Soy adicto al juego y estoy en tratamiento, y no respetaron la autoexclusión. Solicito la devolución de la suma de 5000 euros ya que no debí ni pude jugar. ¿Me pueden ayudar? Gracias
Hi, the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit.
Please let me know how the whole thing goes.
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Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So, if you have a problem you can try this site and protect yourself more.
Son grupos diferentes pero yo había pedido la autoexclusión de todos los sitios con licencia de Curazao y 20bet me lo había asegurado. Por favor ayúdenme a recuperar el dinero estoy desesperada y estoy pensando en suicidarme
Hello,
Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.
Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?
Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?
Small details have quite different consequences. As Jaro explained:
"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."
Would you kindly explain how and where you have excluded yourself, please. It's important.
Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?
Does this issue also concern Wazamba Casino?
Hola, les pedí a los casinos que me autoexcluyeran de todos los sitios con licencia de Curazao y me lo aseguraron. Ahora las cosas son 2 o 20 bet no respetaron mi solicitud o wazamba la ignoró. El hecho es que no debería haber jugado y no pude jugar y en cambio sí lo pude hacer. Por favor, ayúdenme.
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